> Markdown version of [/jobs/ext/2864141-it-customer-support-journey](https://www.wearedevelopers.com/jobs/ext/2864141-it-customer-support-journey). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Support - Journey - **Company:** Inc Washington - **Location:** Olympia, WA, United States - **Experience:** Expert - **Salary:** $74,268.0 - $97,476.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Apple IOS, Software Debugging, Desktop Computing, Electronic Mailing, Information Technology, User Accounts, Programming Languages - **Published:** September 12, 2026 - **Apply:** https://www.careerjet.com/job/uscd078e1e555b13f0743d3e1dd14469c1/eaa ## About the Role Are you a tech-savvy self-starter with strong customer service skills? If so, apply today!, What you will bring to the role: * Eight (8) years of experience in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. Professional experience must include creating, utilizing, debugging, or scripting in a command or programming language. * Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. The ability to: Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. The ability to take action to learn and grow. The ability to take action to meet the needs of others. Experience can be obtained concurrently. Up to four (4) years of relevant education (Computer Science or closely related field) may substitute year for year for experience. Associate's degree = 2 years | Bachelor's degree = 4 years What may set you apart: * Experience as a lead to include training, leading, or mentoring. * Experience installing, maintaining, and administering various computer operating systems including, but not limited to: Windows OS and iOS. * Experience with project management. ## Description As an IT Support Technician on the Service Desk team, you will provide front-line technical support to Department of Licensing employees and contractors across Washington State. You will troubleshoot hardware, software, application, and account issues through phone, email, remote support, and in-person assistance while delivering excellent customer service. This role partners with teams across Information Services to resolve technical issues, maintain secure and reliable technology, support new technologies and deployments, and ensure staff have the tools they need to serve Washington residents. Some of what you will do: * Provide technical support for hardware, software, applications, accounts, and mobile devices through phone, email, remote, and in-person assistance. * Troubleshoot and resolve customer issues while meeting service level expectations and delivering exceptional customer service. * Install, configure, and deploy computers, software, and other technology to support new and existing employees. * Manage user accounts, passwords, security access, and device configurations while following cybersecurity standards. * Document work, maintain technical knowledge articles, and recommend improvements to support processes and self-service resources. * Partner with Service Desk teams, technical specialists, vendors, and business partners to resolve complex issues and support technology projects. * Serve as a technical resource by assisting teammates, supporting escalated issues, and communicating system updates and service interruptions., Job Title: IT Lab Computing Analyst Location: Olympia, WA Position Type: Contracted - 06 Months Job Type: 100% On-site Pay range: $33.70/-hr Job Responsibilities: Implement… + 2 days ago + Apply easily ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Make a Career Change to a Software Engineer Role](https://www.wearedevelopers.com/magazine/11-how-to-make-a-career-change-to-a-software-engineer-role)