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# Production Support Engineer in Fremont

- **Company:** Energy Jobline
- **Location:** Fremont, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Batch Processing, Python (Programming Language), Datadog, Diagnostic Tools, Software Troubleshooting, Splunk
- **Published:** September 12, 2026
- **Apply:** https://www.energyjobline.com/job/production-support-engineer-fremont-31629753

## About the Role

* Bachelor's degree in engineering or equivalent practical experience supporting production equipment and systems.
 * 3 to 5 years of experience in manufacturing, equipment troubleshooting, internal production support, or closely related technical support environments.
 * Hands-on experience using production monitoring and incident troubleshooting tools such as ITRS, Splunk, and Datadog.
 * Demonstrated ability to perform incident management, advanced troubleshooting, and service restoration for internal production systems and equipment.
 * Proficiency in root cause analysis (RCA) and implementing permanent corrective actions to prevent recurring production incidents.
 * Experience scripting and automation using Shell and Python to reduce manual work and repetitive tasks.
 * Strong ownership during incidents, adaptability, and ability to remain calm under pressure.

## Description

* Lead incident management for internal production systems and equipment, including monitoring, troubleshooting, and restoring service to minimize downtime.
 * Perform tool bring-up and execute qualification activities, including qualification levels 600, 700, and 800.
 * Conduct root cause analysis for recurring production issues and implement permanent fixes and preventive actions.
 * Automate repetitive operational tasks through scripting and maintain procedures and documentation to support consistent execution.
 * Support system maintenance and change activities including batch processes, upgrades, release deployments, and user acceptance testing (UAT), coordinating across development, operations, and business teams.


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