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# IT Help Desk Specialist

- **Company:** Adams Keegan
- **Location:** Memphis, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Computer Networks, Desktop Computing, Identity and Access Management, Issue Tracking Systems, TCP/IP, Wi-Fi Technology, Laptops, User Accounts
- **Published:** September 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb8b78613a6fd6f2

## About the Role

* High School Diploma; Associate degree and/or technical certification preferred
 * 2-3 years of experience in an IT Help Desk, Desktop Support, Technical Support, or similar role
 * Working knowledge of Microsoft Windows operating systems
 * Experience troubleshooting computers, laptops, printers, software, and basic network/connectivity issues
 * Familiarity with user account administration and password/access management
 * Experience working with a help desk or ticketing system preferred
 * Basic understanding of networking concepts, including Wi-Fi, TCP/IP, and connectivity troubleshooting
 * Strong problem-solving and troubleshooting skills
 * Excellent communication and customer service skills
 * Ability to prioritize multiple requests and work effectively in a fast-paced environment
 * Microsoft certifications are a plus

## Description

The ideal candidate has 2-3 years of IT help desk or technical support experience, strong troubleshooting skills, and the ability to explain technical issues clearly to users with varying levels of technical knowledge., * Provide Tier 1 and Tier 2 technical support to employees

 * Troubleshoot and resolve hardware, software, connectivity, printer, and peripheral issues
 * Set up and configure computers, laptops, monitors, printers, and other equipment
 * Assist with user accounts, password resets, access permissions, and basic security-related issues
 * Install, configure, update, and troubleshoot standard business applications
 * Support Microsoft Windows and other applications
 * Assist with onboarding and offboarding employees, including equipment setup and system access
 * Document support requests, troubleshooting steps, and resolutions
 * Escalate more complex technical issues to appropriate IT team members
 * Maintain accurate records of IT equipment and assist with inventory management
 * Follow established IT security policies, procedures, and best practices
 * Provide friendly, timely, and professional service to employees


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