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# Senior Help Desk Analyst

- **Company:** Julius Silvert, Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Local Security Policy, Networking Basics, Software Engineering, TCP/IP, ServiceNow IT Service Management, Connectivity Problems, Information Technology, User Accounts
- **Published:** September 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f320f2cc280c521d

## About the Role

* 4+ years of hands-on experience in IT Help Desk or Desktop Support, preferably within a logistics, manufacturing, or distribution setting.
 * Expertise in Windows OS, Microsoft 365 administration, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
 * Experience troubleshooting specialized warehouse equipment (e.g., Zebra printers, RF scanners) is highly preferred.
 * Strong customer service orientation with a sense of urgency and the ability to remain calm under pressure.

## Description

Role Overview We are seeking a highly capable Senior Help Desk Analyst to lead our day-to-day IT support operations. This role is the backbone of our internal IT service, responsible for resolving complex hardware and software issues, managing the ticketing system, and ensuring that our office and warehouse staff experience zero downtime., * Serve as the senior escalation point for all internal IT hardware, software, and network connectivity issues.

 * Provision, configure, and maintain user workstations, mobile devices, warehouse barcode scanners, and shipping printers.
 * Manage the IT ticketing queue, ensuring all requests are prioritized, documented, and resolved within established SLAs.
 * Administer user accounts, permissions, and security settings across Active Directory, Microsoft 365, and internal platforms.
 * Identify recurring IT issues and develop proactive solutions, scripts, or training documentation to reduce ticket volume.
 * Collaborate with network engineers and external vendors to maintain the local IT infrastructure.
 * Perform additional technical and administrative duties as needed to ensure continuous business operations.


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