> Markdown version of [/jobs/ext/2865255-smt-technician](https://www.wearedevelopers.com/jobs/ext/2865255-smt-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Smt Technician - **Company:** CareerCircle - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $49,920.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Data Analysis, Microsoft Outlook, Microsoft Office, SAP (Applications), Statistical Process Control (SPC) - **Published:** September 12, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/san-diego/e6739ca7-f9bb-4df0-9cf9-d3d3f015b446 ## About the Role Empathy Operations Data Entry Compassion Collections Underwriting Communication Phone Support Microsoft Word Mortgage Loans Professionalism Microsoft Excel Decision Making Loss Mitigation Notary Services Customer Service Rapport Building Active Listening Retention Period Microsoft Outlook Quality Assurance Business Valuation Organizational Skills Mortgage Modification Full Stack Development Call Center Experience, The ideal candidate will have a strong background in mortgage servicing, loss mitigation, and customer-facing phone support, along with the ability to explain complex mortgage concepts in a clear and compassionate manner., * Strong phone-based customer service experience with the ability to build rapport and effectively manage borrower conversations. * Knowledge of mortgage servicing and loss mitigation terminology, including the ability to explain mortgage-related concepts to borrowers. * 3-5 years of mortgage servicing experience with significant customer-facing phone experience., * Experience serving in a customer-facing mortgage servicing, loss mitigation, collections, or call center environment. * Strong understanding of conventional and government mortgage loan programs. * Ability to review and explain loan workout and foreclosure-related documentation. * Experience gathering documentation and asking effective probing and follow-up questions. * Strong verbal and written communication skills. * Ability to work independently following training and onboarding. * Strong organizational skills with the ability to manage a high-volume workload. * Proficiency in Microsoft Word, Excel, Outlook, and data entry systems. * Ability to work in a fast-paced, metrics-driven environment. Preferred Qualifications * Previous Loss Mitigation experience. * Mortgage Call Center experience. * Late-Stage Collections experience. * Working knowledge of: + CFPB + FCRA + TCPA + FDCPA + Federal Debt Collection Laws + Bankruptcy regulations impacting mortgage servicing * Experience with FNMA, FHLMC, FHA, VA, and USDA loan programs. * Familiarity with mortgage servicing platforms and document retention systems. * 10-key proficiency by touch. Desired Soft Skills * Strong communication and active listening abilities. * Ability to ask probing questions and gather complete borrower information. * Empathy and professionalism when working with financially distressed customers. * Critical thinking and sound decision-making skills. * Coachability and willingness to learn. * Strong attention to detail. * Adaptability in a highly manual process environment. Ideal Candidate background Candidates with experience in the following areas are highly encouraged to apply: * Loss Mitigation * Mortgage Servicing * Mortgage Call Centers * Default Servicing * Mortgage Collections * Late-Stage Collections, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., San Diego, CA*On-Site Visionary Leadership Innovation Electronics Prototyping Cleanliness Calibration Communication Data Analysis Investigation Test Equipment Failure Causes Detail Oriented Microsoft Excel Problem Solving SAP Applications Microsoft Outlook Technical Support Lean Manufacturing Process Improvement Experimental Design Technical Assistance Six Sigma Methodology Electronic Components Printed Circuit Board Manufacturing Processes Artificial Intelligence Manufacturing Engineering Electronics Manufacturing Engineering Design Process Statistical Process Controls Continuous Improvement Process Troubleshooting (Problem Solving) Failure Mode And Effects Analysis International Traffic In Arms Regulations, Leadership Data Entry Hand Tools Electronics Cleanliness Test Equipment Detail Oriented Quality Control Health Advocacy Lean Manufacturing Business Solutions Product Flow Diagram Printed Circuit Board ## Description We are seeking an experienced Loss Mitigation Specialist to serve as the Single Point of Contact (SPOC) between Guild Mortgage and borrowers experiencing financial hardship. This role is highly customer service-focused and requires extensive phone interaction with borrowers while guiding them through loss mitigation and foreclosure-related processes., * Serve as the primary liaison between Guild Mortgage and borrowers throughout the loss mitigation process. * Guide customers through loss mitigation, foreclosure prevention, and loan workout programs. * Review, explain, and communicate loss mitigation terms, loan modification documents, trial payment plans, and foreclosure-related documentation. * Determine documentation requirements and communicate missing documentation needs to borrowers. * Explain notarization requirements and other documentation requirements related to loan workout programs. * Conduct follow-up calls to obtain required borrower information and documentation. * Communicate approval, denial, and conditional decisions related to loss mitigation evaluations. * Monitor assigned loan inventory to ensure timely processing and resolution of cases. * Educate borrowers on available retention options for FNMA, FHLMC, FHA, VA, and USDA loans. * Collaborate with internal servicing and default teams to prevent dual tracking and ensure compliance. * Maintain accurate records and documentation within servicing systems. * Participate in quality assurance and call quality programs to support continuous improvement efforts. * Provide empathetic and professional customer service to borrowers experiencing financial hardship., * System training * Process training * Job shadowing with experienced team members * Ongoing support from senior team members Following onboarding, candidates will be expected to independently manage their assigned workload and borrower portfolio. Required Skills * Mortgage Servicing * Loss Mitigation * Customer Service * Phone Support * Call Center Operations * Collections * Loan Documentation Review * Foreclosure Prevention * Borrower Communication * Loan Workouts * Regulatory Compliance * Problem Solving * Microsoft Office Suite ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)