> Markdown version of [/jobs/ext/2865602-deskside-support-engineer](https://www.wearedevelopers.com/jobs/ext/2865602-deskside-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Engineer - **Company:** UST Inc - **Location:** San Jose, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $65,000.0 - $98,000.0 - **Contract:** Temporary contract - **Skills:** Macintosh Computers, Cisco Routers, CompTIA Network+, Computer Networks, Desktop Computing, Mobile Application Software, Microsoft Office, Microsoft Operating Systems, System Center Configuration Manager, Airwatch, Software Engineering, ServiceNow IT Service Management, Information Technology, Laptops - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18266872?backUrl=%2Fcareer%2F18266872%2FDeskside-Support-Engineer-California-San-Jose ## About the Role * 3+ years in a customer-facing deskside support / end user computing role * Bachelor's Degree in Management Information Systems (MIS), Information Technology (IT), or equivalent professional experience * Hands-on experience with MAC, Microsoft Operating Systems, and Microsoft Office applications * Proven problem-solving abilities in a support-oriented environment * Experience working with ServiceNow ticketing tool * Required Skills & Competencies: * Advanced knowledge and training in configuration, installation, and troubleshooting of desktops (MAC and PC), laptops, printers, and mobile applications * Excellent communication skills, positive attitude, and engaging demeanor with end users * Exceptional soft skills and troubleshooting abilities * Ability to multi-task and handle constantly changing priorities * Strong team player with good communication and collaborative skills * Self-directed work style with ability to manage individual tasks requiring cross-departmental communication * Flexibility to work various shifts, including weekends if needed * Willingness to learn new skills and work outside comfort zone * Preferred Certifications & Knowledge: * CompTIA A+ Certification * CompTIA Network+ Certification * Basic knowledge of networking concepts * Airwatch experience * SCCM (System Center Configuration Manager) experience * Cisco routers and switches knowledge * Ability to maintain all necessary certifications for specific computer networks, hardware, software, and applications supported ## Description UST is searching for a Deskside Support Engineer who will provide onsite deskside support for hardware, software, applications, installations, and mobile devices. The opportunity: * Act as the face of IT for the client and deliver a personalized experience to end users * Offer end user facing expertise in supporting hardware and software issues on end user computer systems (MAC 70% / PC 30%) * Support desktops, laptops, printers, and mobile applications * Install, configure, and troubleshoot desktops (MAC and PC), laptops, printers, and mobile applications * Respond to end user product-related questions for all supported hardware, software, and applications * Maintain and exceed established service levels * Analyze problems to identify root causes and provide corrective actions * Recommend solutions for client application and account-related issues * Create and manage tickets in ServiceNow ticketing tool * Partner with client management and vendors daily to build quality end user experience * Build and maintain a positive culture at client locations through excellent customer service This position description identifies the responsibilities and tasks typically associated with the performance of the position. 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