> Markdown version of [/jobs/ext/2865624-microsoft-365-sharepoint-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2865624-microsoft-365-sharepoint-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft 365 / SharePoint Technical Support Specialist - **Company:** After School Matters, Inc. - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft SharePoint - **Published:** September 12, 2026 - **Apply:** https://bookerdimaio.applytojob.com/apply/pk59JKqs1P/Remote-Microsoft-365-SharePoint-Technical-Support-Specialist-US-Citizenship-Or-GC-Required?source=GS ## About the Role * U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR. * Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process. * Background investigation and onboarding requirements will be initiated following selection. * Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements. * IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement., * Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers. * Experience providing help desk, technical support, systems support, or platform monitoring. * Strong troubleshooting and problem-solving skills. * Ability to communicate effectively with both technical and non-technical users. * Strong attention to detail and follow-through. * Ability to document issues and work effectively within an established support process. * Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred. ## Description Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery., * Provide help desk and technical support for users of supported platforms and applications. * Monitor platform and service performance and identify issues requiring attention. * Troubleshoot user and platform problems and resolve issues within the scope of responsibility. * Document incidents, requests, resolutions, and recurring issues. * Escalate complex technical issues to appropriate technical SMEs and development staff. * Assist with user support, access issues, basic configuration, and operational tasks. * Communicate clearly with users and technical team members regarding status and resolution. * Support reliable, responsive day-to-day operation of the technical environment ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Composable Intelligence: How Henkel and Microsoft Are Shaping the Agent Ecosystem](https://www.wearedevelopers.com/videos/1538-composable-intelligence-how-henkel-and-microsoft-are-shaping-the-agent-ecosystem) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)