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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist/Tech Support Engineer - **Company:** Palmiq Inc. - **Location:** Ashburn, VA, United States (Remote available) - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, VoIP, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Cloudflare, Laptops, Fortinet, User Administration - **Published:** September 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=114be27cbc55e8d3 ## About the Role * Advanced Microsoft 365 troubleshooting * Entra ID and Active Directory administration * Intune and device management * VPN, DNS, DHCP, Wi-Fi, firewall, and switch troubleshooting * Windows Server support * Backup, recovery, and EDR escalations * Escalated tickets and technical deployment tasks Level placement is based on demonstrated experience and technical capability. Required Qualifications * 1+ years of professional IT support, help desk, desktop support, or MSP experience. * Experience supporting Windows desktops and laptops. * Working knowledge of Microsoft 365. * Understanding of Active Directory and/or Microsoft Entra ID. * Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and VLANs. * Strong troubleshooting, documentation, and ticket ownership skills. * Professional written and verbal communication skills. * Ability to work independently in a remote environment. * Ability to occasionally travel to client locations in Virginia. * Reliable transportation for client-site visits. Preferred Experience Experience with technologies such as: * Microsoft 365, Azure, Entra ID, Intune * Windows Server and Active Directory * Fortinet and UniFi * Acronis, EDR/MDR, and backup platforms * SuperOps, NinjaOne, Atera, ConnectWise, or Kaseya * Cloudflare * VoIP and network troubleshooting ## Description Palmiq is seeking an IT Support Specialist, Level 1 / Level 2 based in Virginia to support managed client environments. This is a primarily remote position, with occasional travel to client locations when an issue cannot be resolved remotely or onsite technical assistance is required. Onsite visits are generally infrequent. The ideal candidate has strong troubleshooting, communication, customer service, and ticket ownership skills. Key Responsibilities * Provide Level 1 and Level 2 remote technical support to managed services clients. * Troubleshoot Windows desktops, laptops, applications, printers, peripherals, and connectivity issues. * Support Microsoft 365, Exchange Online, Outlook, Teams, OneDrive, and SharePoint. * Perform user administration, MFA support, licensing, onboarding, and offboarding. * Support Microsoft Entra ID, Active Directory, Intune, and endpoint management. * Troubleshoot Wi-Fi, VPN, DNS, DHCP, firewall, switching, and basic network issues. * Support EDR, backup, RMM, monitoring, and security platforms. * Maintain clear ticket notes, documentation, and client environment records. * Communicate directly with clients and escalate advanced issues when required. * Assist with deployments, migrations, onboarding, maintenance, and technical projects. * Travel to Virginia client locations when onsite troubleshooting or support is required. Support Level Expectations Level 1 * Password resets and account access * Microsoft 365 application support * Workstation, printer, and peripheral troubleshooting * Software installation and updates * Basic networking * User onboarding and offboarding * Ticket documentation and monitoring alerts ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)