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# IT Desktop Support Technician III / Employee Technology Experience Technician III

- **Company:** Herbalife
- **Location:** Winston-Salem, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, IMac, Issue Tracking Systems, Microsoft Office, Information Technology, Laptops, Windows Client
- **Published:** September 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e98181512d89744

## About the Role

Skills:
Required

 * Customer-centric
 * Attention to detail, strong communication skills
 * Passionate about technology
 * Ability to lift and move hardware
 * Strong knowledge of Windows 10, Office products
 * Familiarity with desktop, laptops mobile devices, printers or other devices
 * Familiarity with Active Directory, ITIL Service Management and ticketing systems

Certificates / Training:

 * Preferred: CompTIA A+ or equivalent

Experience:
Level III

 * 5+ years experience performing desktop / end user support

Education:
Required

 * Bachelor's in Information Technology or equivalent

## Description

* Provides service and end user support during maintenance checks or dispatches
 * Diagnoses errors or technical problems and determine proper solutions
 * Produces timely and detailed service reports
 * Documents processes
 * Collects and analyzes performance data to provide technical assistance
 * Provides technology support as needed for events
 * Ties workflow to schedule
 * Accurately documents solutions related to complex issues
 * Creates workaround procedures when standard procedures have failed and ensures issues are resolved
 * Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
 * Builds positive relationships with customers
 * Comprehends customer requirements and make appropriate recommendations/briefings
 * Manages all on site installation, repair, maintenance and test tasks
 * Creates work instructions as part of corrective actions
 * Provides technical assistance to service technicians to resolve day to day issues, such as troubleshooting, documentation issues, and clarification of written procedures


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