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# Manager, Federal ServiceNow Scrum Master

- **Company:** Kpmg LLP
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Business Process Modeling, Scrum Methodology, Requirements Management, Software Engineering, Servicenow
- **Published:** September 12, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18256526?backUrl=%2Fcareer%2F18256526%2FManager-Federal-Servicenow-Scrum-Master-Illinois-Chicago

## About the Role

* A minimum of five years of ServiceNow project management experience leading application development teams in the delivery of ServiceNow solutions; U.S. Federal government consulting experience preferred
 * Bachelor's degree from an accredited college/university
 * Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts
 * Experience with requirements elicitation or the configuration of the ServiceNow platform
 * Experience of using business analysis tools/techniques to design and deliver business change
 * Familiarity with implementing solutions on the ServiceNow platform
 * Ability to travel as required to support firm engagements
 * Applicant must possess or be eligible for a U.S. Government clearance

## Description

* Perform Scrum Master functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition. Facilitate daily stand-ups, sprint planning, sprint review, and sprint retrospective meetings
 * Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders
 * Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery; Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements
 * Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level
 * Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date
 * Monitor progress and deadlines for each application development team, identifying and addressing any potential bottlenecks or issues that may impact project timelines
 * Coordinate and prioritize the backlog of user stories and tasks for each business analyst, ensuring alignment with overall project goals and priorities


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