> Markdown version of [/jobs/ext/2866092-it-field-services-specialist-i](https://www.wearedevelopers.com/jobs/ext/2866092-it-field-services-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Services Specialist I - **Company:** Henry Schein, Inc. - **Location:** New Berlin, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IBM System I, Microsoft Office, Information Technology, Network Server - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18275306?backUrl=%2Fcareer%2F18275306%2FIt-Field-Services-Specialist-I-Wisconsin-New-Berlin ## About the Role Typically 2 to 4 years of related professional experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. GENERAL SKILLS & COMPETENCIES: * Basic understanding of industry practices * General proficiency with tools, systems, and procedures * Basic planning/organizational skills and techniques * Good decision making, analysis and problem solving skills * Good verbal and written communication skills * Basic presentation and public speaking skills * Basic interpersonal skills * Developing professional credibility SPECIFIC KNOWLEDGE & SKILLS: * Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management * Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques. * Familiar with distribution systems equipment. PERFORMANCE REQUIREMENTS: Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations. ## Description * Coordinate, diagnose and troubleshoot incoming employee calls. * Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment. * Assist in the set up and conduct extensive controlled testing on all new technologies within the facility. * Interact with corporate IT on escalated issues. * Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility. * Responsible for the general administration, installation, and relocation of all telephone systems. * Establish user ID's and appropriate security levels for all business users within the facility. * Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems. * Prepare status reports and documentation on all work requested and performed. * Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. * Provide case status updates to management and end-users. * Support and maintain effective relationships with users. * Implement standard operating procedures and customer service guidelines relating to IT support. KNOWLEDGE: Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues. COMPLEXITY: Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. 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