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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician II - **Company:** Robert Half - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Remote Access Technology, Azure Active Directory, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Software Troubleshooting, Reliability of Systems, Microsoft InTune, Casper Suite, Laptops, Servicenow, User Accounts - **Published:** September 12, 2026 - **Apply:** https://dejobs.org/x/x/A0C81F3C213B411381BBF6C9DBD84B45/job/ ## About the Role The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, enjoys tackling technical challenges, and takes pride in delivering high-quality support that directly impacts business success., * 3+ years of Help Desk, Desktop Support, Service Desk, or End User Support experience. * Strong experience supporting Windows environments, Microsoft 365, Active Directory, Microsoft Entra ID, VPN technologies, and enterprise applications. * Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and remote connectivity troubleshooting. * Experience with endpoint management tools such as Intune, SCCM, Jamf, or similar platforms preferred. * Experience working within an ITSM platform such as ServiceNow, Jira, Freshservice, or similar ticketing systems. * Strong analytical thinking, customer service mindset, and ability to communicate effectively with both technical and non-technical users. * Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or ITIL certifications are a plus. Technology Doesn't Change the World, People Do.® ## Description The Help Desk Technician II is a key member of the IT team, serving as an advanced technical resource responsible for resolving complex technology issues and delivering an exceptional end-user experience. This role goes beyond traditional help desk support, acting as a trusted partner to employees across the organization while supporting critical systems, driving technology improvements, and helping ensure a stable, secure, and productive IT environment., * Provide advanced technical support for desktops, laptops, mobile devices, printers, enterprise applications, Microsoft 365, and network connectivity issues. * Serve as an escalation point for complex technical incidents, utilizing strong troubleshooting and diagnostic skills to identify root causes and drive resolution. * Administer and support user accounts, access permissions, Active Directory, Microsoft Entra ID (Azure AD), VPN access, and related identity management systems. * Deploy, configure, maintain, and troubleshoot Windows workstations, software applications, endpoint security solutions, and peripheral devices. * Support onboarding and offboarding activities, ensuring employees have secure and seamless access to required technology resources. * Analyze recurring incidents to identify trends, recommend long-term solutions, and improve overall service delivery. * Create and maintain technical documentation, knowledge base articles, and support procedures. * Monitor and manage support tickets while ensuring timely communication, issue ownership, and a high level of customer satisfaction. * Mentor junior support team members and contribute to a collaborative, knowledge-sharing culture. * Assist with maintaining system reliability, security compliance, and business continuity across the IT environment. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)