> Markdown version of [/jobs/ext/2866316-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2866316-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Computer-Generated Imagery, Desktop Computing, Electronic Mailing, Issue Tracking Systems, Local Area Networks, Microsoft Office, Software Deployment, Information Technology, Network Server - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17786880?backUrl=%2Fcareer%2F17786880%2FDesktop-Support-Technician-New-York-Brooklyn ## About the Role Desktop, Troubleshooting, Hardware, Windows, Customer service, Technical support, Imaging, Deployment, Support, Active directory, Office 365, Printers, Ticketing system, Operating Room, Healthcare *Top Skills Details* Desktop,Troubleshooting,Hardware,Windows,Customer service,Technical support,Imaging,Deployment ## Description Operating Room Desktop Support Tech * Computer imaging and upgrade. * PC's and Printer deployment. * Wyse terminal setup and Configuration. * Configure Mobile devices (IPhone, IPad ) * Clinical software installations. * Customer Service and Communication: * Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. * Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. * Provide exemplary customer service across all levels of the organization; embrace a "never-say-no" attitude when addressing customer issues. * Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. * Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities): * Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities. * Perform checkpoint rounds throughout the environment to ensure all equipment is operational. * Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to. * Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone. * Responsible to solve typical software and hardware problems and malfunctions on these systems. * Act as a technical resource to clients in making hardware and software acquisition recommendations. * Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses. * Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation. * Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels. * Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc. * Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department. * Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc. * Responsible to resolve specified number of tickets per day. * Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices. * Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue. * Perform wire management throughout the environment on all of our IT equipment, to ensure wiring is properly maintained. This includes taking before/after pictures of the work that is completed., This technician will be responsible for supporting users in a fast paced healthcare environment. MUST have prior experience doing desktop related work in a healthcare setting. 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