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# IT Technician

- **Company:** The Neuro
- **Location:** West Palm Beach, FL, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Computer Literacy, Desktop Computing, Local Area Networks, Wide Area Networks, Peripherals, Information Technology
- **Published:** September 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=658472c6919bd44b

## About the Role

* Proven experience as a Help Desk Technician or other customer service role
 * Ability to diagnose and resolve basic computer/technical issues
 * Excellent communication skills and keen attention to detail, memory of patterns, and interest in problem-solving, * Education/Experience: IT Help Desk/ Support - 1 Year (Preferred)
 * Organizational and time-management skills.
 * Understanding of diverse computer systems and networks.
 * Knowledge of internet security and data privacy principles.

SKILLS:

 * Strong communication skills, both written and verbal.
 * Ability to work independently, as well as part of a team.
 * Manage multiple tasks and set priorities.
 * Ability to handle highly sensitive and confidential information.
 * Strong attention to detail.
 * Ability to understand and follow safety procedures.
 * Ability to work in a fast-paced, high-energy environment.
 * Maintain healthy boundaries.

## Description

This position is responsible for ensuring each department achieves key metrics, repairing computers and performing technical and system diagnostics; supports and maintains in-house computer systems, desktops and peripherals; troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required., * Monitor and respond quickly and effectively to requests received through the IT helpdesk

 * Respond to staff queries by phone and email
 * Create step-by-step training material with screenshots for staff
 * Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
 * Document internal procedures
 * Maintain daily performance of computer systems
 * Ask educated questions and listen to customers to determine root cause of issues
 * Work through the problem-solving process with staff, empowering them to do the same in the future
 * Run diagnostic problems to resolve problems
 * Clean up computers
 * Train incoming staff
 * Report significant and recurring issues to the tier-2 support team
 * Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
 * Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to staff to ease in troubleshooting Help Desk Requirements and Qualifications
 * CompTIA A+ and Network+ Certifications


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