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# Software Engineer - Customer Solutions

- **Company:** Pangram Labs, Inc.
- **Location:** New York, United States
- **Experience:** Starter
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Continuous Integration, Software Debugging, Python (Programming Language), Next.js, Software Engineering, ReactJS, Front End Software Development, Restful APIs
- **Published:** September 12, 2026
- **Apply:** https://startup.jobs/software-engineer-customer-solutions-pangram-labs-10017913

## About the Role

* 0-2 years of professional software engineering experience, or a strong internship/project background
 * Proficient in Python; comfortable working with REST APIs, cloud infrastructure, and CI/CD
 * Proficient in frontend development (React, Next.js)
 * Strong written communicator; able to explain technical issues clearly to both engineers and non-technical customers
 * Comfortable with ambiguity and context-switching between customer conversations and code
 * Interest in AI/ML products a plus

## Description

We are hiring a Software Engineer to build great product experiences and deliver solutions for our customers. You will be the technical point of contact in customer Slack channels, the owner of a variety of customer reported bugs and feature requests, and build custom integrations and infrastructure for a diverse set of customers. This is an early-career engineering role for someone who is excited to ship code that customers use and make direct impact on a daily basis. You'll develop deep knowledge of our detection models and API, work closely with our engineering teams, and have a clear path towards technical career development., * Own bugs and feature requests from intake through completion, working in coordination with the engineering team as required

 * Operate as the primary technical point of contact in customer Slack channels; triage, respond, and escalate as needed
 * Build, scope, and maintain custom integrations, deployments, and infrastructure for customers with non-standard requirements
 * Reproduce customer-reported issues and ship fixes or provide handoffs for the engineering team
 * Support customer onboarding and API integration with samples, technical documentation, and hands-on product debugging and support
 * Track requests and issues, and surface patterns to Product as input for our roadmap
 * Develop and maintain internal playbooks and documentation for customer-specific setups


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