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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Technical Support Specialist - **Company:** DataPath - **Location:** Colorado Springs, CO, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Data Analysis, VoIP, Cisco Routers, Software as a Service, Configuration Management, Cyber Security, Interoperability, NIPRNet, Node.Js, Radio-Frequency Identification, Public Switched Telephone Networks, Satcom, Server Virtualization, Software Engineering, WAN Optimization, Wi-Fi Technology, SARS Software Products, Firewalls (Computer Science), SC Clearance, Information Technology, Tenable Nessus, Video Streaming, Cisco, ManageEngine - **Published:** September 12, 2026 - **Apply:** https://www.builtincolorado.com/job/tier-1-technical-support-specialist-57926/11135721?handler=ApplyRedirect ## About the Role * HAIPE Type 1 (KG-175 TACLANE or similar) * AES-256 * Commercial Solutions for Classified (CSfC) Platforms * Emergency Response Terminals (ERTs) / Sentinel systems * Mobile Command Posts (MCPs) / Emergency Response Vehicles (ERVs) * Cell on Wheels / Wi-Fi trailers * ManageEngine ServiceDesk Plus or similar ITSM platforms, * Bachelor's Degree (Engineering or IT preferred), * 4-6 years related military deployable communications experience with advanced commercial certifications may substitute per contract., * Minimum 3 years' experience with deployable communications systems. * Experience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment. Certifications * Cisco Certified Networking Associate (CCNA) preferred. * Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity). Clearance * Must be a U.S. Citizen and hold an active Secret clearance. ## Description Be an Early Applicant In-Office 80913, Colorado Springs, CO, USA 60K-70K Annually Mid level In-Office 80913, Colorado Springs, CO, USA 60K-70K Annually Mid level Provides Tier 1 service desk support for deployable tactical communications systems. Troubleshoots SATCOM terminals, radios, networking, servers, encryption, voice, video, and connectivity; manages incidents, tickets, RMAs, spare parts, access requests, system scans, and configuration changes. Maintains operational connectivity visibility and coordinates users, warehouses, gateways, and cybersecurity compliance activities across NIPRNet, SIPRNet, and commercial networks. The summary above was generated by AI Overview DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers' toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. The Tier 1 Technical Support Specialist operates as the service desk's single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites. You will monitor and resolve incidents, maintain service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and maintain the real-time web-based common operating picture (COP) for deployed terminal link connectivity. Primary Responsibilities Service Desk Operations * Serve as single point of contact for all communications/IT service requests, incidents, and disruptions. * Monitor, track, and resolve trouble tickets through the logistics and asset management system (e.g., ManageEngine ServiceDesk Plus). * Manage Return Merchandise Authorizations (RMAs) and coordinate spare parts from the co-located warehouse. * Maintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution. * Process configuration management requests, change requests, maintenance contracts, warranties, and software license renewals. * Create and submit SARs, SAAs, GARs, and GAAs via SIPRNet; process ACAS requests via NIPRNet. * Conduct real-time monitoring of deployed terminal link connectivity displayed as a web-based COP. SATCOM & RF Systems * Troubleshoot and maintain deployable SATCOM equipment and networks, including: + iDirect, Tampa Microwave, StarShield, Lite Coms, and L-3 Technology terminals + Regional Hub Node (RHN) Gateways and DoD Teleport architectures * Support DoD narrowband SATCOM radios and wideband HF radios/antennas. * Maintain and troubleshoot civilian LMR systems, radio bridges, and Radio over IP (RoIP). * Support military and civil radio interoperability in frequency, waveform, encryption, and procedures. * Maintain RoIP networking connections between military and civil responders. Networking & Infrastructure * Troubleshoot deployable routing, switching, and server systems. * Support physical and virtual server environments and computer systems. * Maintain WAN optimization systems. * Support DoD gateway and teleport access for NIPRNet, SIPRNet, Commercial Internet, PSTN, DSN, EVoIP, ECVoIP, VTC, and streaming video. * Maintain deployable cellular, Wi-Fi systems, and Cell on Wheels trailers. Encryption & Cybersecurity * Support deployable DoD encryption systems including HAIPE Type 1, AES-256, and CSfC. * Perform monthly system scans using current DoD mandatory scanning tools. * Support cybersecurity compliance in accordance with DoD cyber security guidance and RMF processes. VTC, Voice & Video * Maintain tactical VTC and IP telephony systems (NIPR, SIPR, Commercial Internet). * Support streaming video gateway suites and deployable video systems (classified and unclassified). * Support voice, data, and video transport across deployable communications packages. andidates are encouraged to apply if familiar with any of the following: SATCOM * iDirect satellite modems/routers * Tampa Microwave tri-band terminals * StarShield, Lite Coms, L-3 Technology terminals * RHN Gateways / DoD Teleport * SpaceX P-LEO (Starlink) terminals * Satellite Access Requests (SARs/SAAs/GARs/GAAs) Tactical Radios & Interoperability * AN/PRC-158 (narrowband satellite radio) * AN/PRC-160 (wideband HF radio) * Civilian LMR / radio bridging / RoIP * ANW2 waveform * Cradlepoint / mobile broadband kits (MBK) Networking * KLAS ESRII, SW26, VMM routing/switching modules * Cisco routers / switches / firewalls * WAN optimization (Riverbed or similar) * Physical and virtual server environments, Drives sales growth for Lowe's largest regional professional customers through strategic account management, consultative selling, market research, prospecting, customer visits, jobsite meetings, tradeshows, pricing negotiations, and account planning. The role coordinates with district, store, merchandising, and regional teams to deliver products and fulfillment solutions, while maintaining customer relationships, analyzing market opportunities, and reporting sales performance. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)