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# Technical Support Specialist

- **Company:** OEConnection LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Customer Data Management, Desktop Computing, Remote Access Technology, Information Technology, Integration Frameworks
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90082329cce8909f

## About the Role

Do you have experience in Microsoft Outlook?, Do you have a High school diploma or GED?, Requires a high school diploma or GED (General Educational Development).
Experience
Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical customer support.
Must also be able to demonstrate the following skills and abilities:

 * Moderate experience with Microsoft Outlook and Excel.
 * Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting).
 * Effective communication and interpersonal skills.
 * Ability to input customer information into a CRM (Customer Relationship Management) system.
 * Attention to detail when interacting with customer data and systems.

## Description

Provides technical assistance and customer support through phone and email to customers. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources.
The hours for this position are Monday - Friday 10am-7pm Eastern Time.
Key Responsibilities

 1. Serves as the first point of contact for customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day.
 2. Performs remote troubleshooting through diagnostic techniques and discovery questions.
 3. Serves as a technical subject matter expert to internal and external customers.
 4. Installs data uploading and integration tools through remote access of customers computer (EUT/Data pumps).
 5. Walks customers through the problem-solving process.
 6. Directs unresolved issues through the escalation process, including providing status updates to customers.
 7. Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives


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