> Markdown version of [/jobs/ext/2867840-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/2867840-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** NEXTIER IT SOLUTIONS LLC - **Location:** Scottsdale, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Software Applications, JIRA, Linux, Issue Tracking Systems, Microsoft Office, Windows Remote Assistance, Remote Service Software, Microsoft SharePoint, Okta, Office365, Peripherals, Microsoft InTune, Data Analytics, SAP MDG, Casper Suite, Laptops - **Published:** September 12, 2026 - **Apply:** https://startup.jobs/it-solutions-technician-temporary-3-months-nextiva-10020271 ## About the Role Nextiva's IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a Level 1 technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology. This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development., * High School Diploma or GED required; some college or technical education preferred * 1-2 years of experience in a Level 1 Technical Support role * Basic knowledge of Windows operating systems, Microsoft Office Suite, and other common end-user software applications * Effective communication and interpersonal skills * Customer service orientation and ability to handle challenging situations with tact and professionalism * Proactive approach to identifying and addressing potential issues before they become problems * Familiarity with remote assistance tools and ticketing systems * Knowledge of a ticketing system like Jira * Ability to work independently and as part of a team in a fast-paced environment * Ability to work onsite five days per week in a highly hands-on support environment, * Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus * Experience with Mac support * Familiarity with MDM tools such as Intune or Jamf * Exposure to Okta, O365 admin, Exchange admin, SharePoint, or OneDrive * Experience with remote support tools such as ScreenConnect ## Description * Provide first-level technical support to end-users via email, chat, and remote assistance tools * Act as the first point of contact for end-users, ensuring prompt and courteous service delivery * Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support * Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance * Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals * Provide hands-on desk-side support and conference room support to ensure meetings and workplace technology function smoothly * Provide training and support to end-users on common applications and systems, including Microsoft Office Suite, email, and conferencing tools * Maintain accurate and detailed documentation of support requests, resolutions, and user information * Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements * Participate in project-based work outside of regular ticket handling, with opportunities to build experience in areas such as Linux, Intune, Jamf, and asset inventory management * Support hardware asset inventory and device accountability efforts, including tagging, scanning, organization, and warranty tracking * Continuously develop and enhance technical knowledge and skills, staying up to date with industry trends and best practices AI Literacy / AI Expectations * Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality * Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes * Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment * Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness, * Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. * Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. * Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)