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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** DevCare Solutions - **Location:** Harrisburg, PA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, System Configuration, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Linux System Administration, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Server Administration, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Enterprise Software Applications, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Cisco, Servicenow - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c779a754c0e34ce3 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting. * Proficiency in operating systems including Windows (Windows Server), macOS, and Linux environments. * Solid knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network administration tools like Meraki. * Familiarity with enterprise IT management tools including SCCM, GPOs, Active Directory, and BMC Remedy or ServiceNow ticketing systems. * Ability to communicate complex technical information clearly and effectively to non-technical users. * Strong analysis skills with the ability to diagnose issues efficiently and implement appropriate solutions promptly. * Experience supporting mobile devices and understanding security protocols related to IT infrastructure is a plus. * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or Cisco CCNA are preferred but not required. Join us as a Help Desk Technician where your enthusiasm for technology meets your passion for helping others! Be part of a vibrant team dedicated to delivering exceptional IT support that keeps our operations running smoothly while advancing your career in a supportive environment that values continuous learning and professional growth., * Associate (Preferred) Experience: * IT Call center : 3 years (Preferred) * Active Directory administration: 3 years (Preferred) ## Description We are seeking a dynamic and motivated Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure seamless technology operations. Your energetic approach and strong communication skills will help foster a positive user experience while maintaining the integrity of our IT infrastructure. This paid position offers an exciting opportunity to develop your technical expertise and contribute to a collaborative, fast-paced environment., * Respond quickly to help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of user issues. * Provide technical support for hardware and software problems across various operating systems including Windows, macOS, and Linux. * Troubleshoot software issues related to Microsoft Office applications, operating systems, and specialized enterprise software. * Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance. * Assist with network administration tasks including LAN (Local Area Network), TCP/IP configurations, DNS management, VPN setup, firewall troubleshooting, and Cisco Meraki devices. * Support IT infrastructure maintenance by configuring Active Directory accounts, Group Policy Objects (GPO), Windows Server environments, and SCCM (System Center Configuration Manager). * Collaborate with team members on escalated issues involving computer networking, server management, or security protocols like firewall rules and TCP analysis. * Maintain detailed documentation of support activities using BMC Remedy or ServiceNow and update knowledge bases regularly. * Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)