> Markdown version of [/jobs/ext/2868345-federal-installation-support-service-technician-manassas-va-ts-sci-fsp-onsite](https://www.wearedevelopers.com/jobs/ext/2868345-federal-installation-support-service-technician-manassas-va-ts-sci-fsp-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP, Onsite - **Company:** Hewlett-Packard Enterprise - **Location:** Manassas, VA, United States (Remote available) - **Salary:** $92,600.0 - $213,500.0 - **Contract:** Permanent contract - **Skills:** Business Analytics Applications, Analysis of Variance (ANOVA), Computing Platforms, Information Systems, Data Centers, Linux, IBM Systems Network Architecture, Network Diagnostics, Network Monitoring, Service Pack, System Availability, Infrastructure Automation Frameworks, Information Technology, Network Support, Servicenow - **Published:** September 12, 2026 - **Apply:** https://hpe.wd5.myworkdayjobs.com/Jobsathpe/job/All-Virginia-United-States-of-America/Federal-Installation-Support-Service-Technician--Manassas--VA--TS-SCI--FSP--Onsite_1210992-1 ## About the Role * Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment * Experience with configuration management tools * Proven hands-on network engineering experience * Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level. Proven track record of troubleshooting to resolve issues * Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations * Experience monitoring network performance and ensure system availability and reliability * Demonstrated ability to monitor system resource utilization, trending, and capacity planning DESIRED: * Linux systems knowledge preferred with troubleshooting experience * Strong knowledge of Information Technology Service Management, ITIL preferably * Experience working in customer environment * Ability to conduct on-the-job training * ServiceNow experience * CCNA certification Education: * Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience * Security+ certification ## Description This position will be part of a data center support team providing a range of services on a multi-year federal contract. Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools. The team will deliver according to Service Level Agreements and ensure customer satisfaction., Onsite Daily work required. Flexible to work evenings or weekends as needed., * Maintain data center network and internal system network gear on a large Federal Government contract. * Assist in system installations and troubleshooting following government and company directed standards. * Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident. * Mentor/consult with team members, other organizations, customers, and vendors on complex issues. * Resolve technical and some business incidents independently but recognize when escalation is required. * Mentor/assist less-experienced team members on complex incidents * Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. * Review support plan for business indicators and map to company service solutions. * Act as trusted advisor in the consultant role for customer and company sales teams. * Provide suggestions for operational efficiencies and work across team to share best practices. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)