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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Lead - **Company:** DMI Digital Management Inc - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $111,137.0 - $138,921.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Synchronous Optical Networking, Spanning Tree Protocols, Wavelength-Division Multiplexing, Networking Hardware, Multi-protocol Systems, Network Monitoring, Open Shortest Path First (OSPF), Virtual Local Area Networks, Computer Network Operations, Bicsi, Cisco - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18280718?backUrl=%2Fcareer%2F18280718%2FNoc-Lead ## About the Role Education and Years of Experience: * Bachelor's degree or equivalent experience. * 10+ years of Network Operations experience, focusing on fiber network operations. * 5+ years of Supervisory/Managerial experience. Required Skills & Certifications: * Expert understanding of metro fiber service delivery. * Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc). * Exceptional written and verbal communication skills. * Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism. * Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP. * Experience with network monitoring systems and ticketing/ITSM platforms. * Ability to read and understand GIS Maps, engineering drawings and route schematics. * Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change. Preferred Skills & Certifications: * Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s). * Deep understanding of BICSI Standards. * 5+ years in a government support role. * ITIL v4/v5 certification., * Must have prior experience in a 24 x 7 operations/engineering environment. ## Description DMI, LLC is seeking a NOC Team Lead to join us. The Operations Team Lead leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between hands-on technical troubleshooting and tactical team leadership. The Team Lead will manage the day-to-day Network Operations Center (NOC) functions, including scheduling and coordinating daily workload for NOC Engineers, reviewing and assigning escalated issues and trouble tickets while assisting in the workflow of the NOC team., Oversee day-to-day operations to ensure work is completed accurately and closed in a timely manner. * Assist with escalated troubles/issues, ensuring they are handled in a proper fashion. * Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations. * Assist in the hiring and training of new personnel. * Oversee all Standard Operating Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians. * Work on special projects, as assigned. * Generate and deliver any/all reports/tickets/documents as requested by the end user/customer. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [YOLO Developer Workflows with a Coding Agent in a Box](https://www.wearedevelopers.com/videos/100350-yolo-developer-workflows-with-a-coding-agent-in-a-box) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Physical AI for the Next Wave of Industrial Digitalisation](https://www.wearedevelopers.com/videos/100039-physical-ai-for-the-next-wave-of-industrial-digitalisation) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)