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# Lead Site Reliability Engineer

- **Company:** Docusign, Inc.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $157,100.0 - $300,550.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Reliability Engineering, DocuSign
- **Published:** September 12, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88304344/1

## About the Role

* 12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations
 * Experience with Incident Management tools and have strong programming skills
 * Experience in troubleshooting techniques and problem-solving in a 24x7x365 environment

Preferred

 * Excellent oral and written communication skills, including the ability to build and present effective business presentations
 * Advanced problem identification, judgment, resolution, and decision-making skills
 * Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority

## Description

Lead Incident Commanders at Docusign are responsible for leading, identifying, facilitating, and resolving various critical incidents including technology, products, and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign's overall service excellence practice by applying operational discipline, engineering principles, and automation best practices for availability, reliability and scalability.

This position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.

Responsibility

 * Serve as a subject matter expert for Docusign's incident management
 * Participate in a rotational shift 24x7x365
 * Monitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring


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