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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Technician - Mid Level - **Company:** Gensler - **Location:** Morristown, NJ, United States - **Experience:** Experienced - **Salary:** $74,000.0 - $79,000.0 - **Contract:** Permanent contract - **Skills:** Autodesk 3DS Max (3D Graphics Software), Microsoft Windows, AutoCAD, Active Directory, Adobe Creative Cloud, Android Software Development, Macintosh Computers, Apple Mac Systems, Autodesk Revit, Microsoft Outlook, Collaborative Software, Computer Engineering, Desktop Computing, Desktop Virtualization, IT Management, Networking Basics, Software Tools, Microsoft SharePoint, SketchUp (3D Modeling Software), Windows Desktop, Software Licensing, Computer Network Technologies, Office365, Software Troubleshooting, Peripherals, Microsoft Onedrive, Rhino, Information Technology, Laptops, Autodesk Autocad, Cisco, User Accounts, Vmware - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18273507?backUrl=%2Fcareer%2F18273507%2FIt-Technician-Mid-Level-New-Jersey-Morristown ## About the Role * Bachelor's or Associate's degree in Computer Engineering, Computer Science, a related field, or equivalent professional or military experience preferred. * 3-5 years of related IT support experience; experience in the architecture, design, engineering, or professional services industry is a plus. * Strong working knowledge of Windows 11, Microsoft 365, SharePoint, OneDrive, Teams, Outlook, and Microsoft Active Directory. * Understanding of basic networking concepts, desktop troubleshooting, hardware support, and peripheral setup. * Ability to disconnect, lift, and move PCs and monitors up to 50 lbs., and work under desks or in tight spaces to run cables and wires. * Familiarity with iPhone and Android mobile device support. * Experience supporting Teams, Zoom, and other video conferencing technology. * Calm, professional, and solution-oriented approach under pressure. * Reliable, punctual, and professional in appearance and communication. * Ability to work independently while contributing effectively to a team environment. * Strong troubleshooting, organization, time management, communication, and service delivery skills. * Willingness to participate in occasional off-hours or weekend support for system upgrades and IT initiatives. * Ability to thrive in a fast-paced work environment while maintaining accuracy, follow-through, and excellent service. Preferred Qualifications * A+ certification in desktop support or a similar technical certification. * Certification or experience with Cisco, Windows Desktop or Server, Mac, VMware, or ITIL. * Familiarity with design tools such as Adobe Creative Cloud, Autodesk products, Revit, AutoCAD, or similar applications. * Knowledge of Mac OS in a corporate environment. * Experience supporting geographically distributed teams or multi-office operations. ## Description * Provide responsive, customer-focused technical support to employees at all levels, from end users to managers and Principals. * Diagnose and resolve technology issues efficiently to minimize downtime and maintain productivity. * Provide first- and second-level support for Windows and Mac computers, Microsoft 365 applications, Outlook, Teams, and related collaboration tools. * Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other technology within the regional IT environment. * Support core design and production software, including Revit, AutoCAD, 3ds Max, SketchUp, Rhino, Adobe Creative Cloud, and other graphics or rendering applications. * Install, configure, and support specialized departmental software and provide hands-on end-user assistance. * Support remote users accessing virtual desktop infrastructure. * Administer user accounts and security controls within Active Directory. * Image laptops and desktops for initial deployment, maintenance, and end-of-life replacements. * Maintain accurate records and documentation related to incidents, configurations, installations, and recurring support issues. * Follow vendor-specific maintenance and repair procedures as needed. * Support audiovisual equipment, video conferencing platforms, and meeting room technology. * Assist with special projects and technology initiatives as assigned by IT management. * Stay current on desktop computing, software tools, networking technologies, and Gensler IT standards. * Build positive working relationships with staff to understand their technology needs and tailor support accordingly. * Demonstrate ethical, professional, and service-minded behavior when working with users, colleagues, and cross-functional teams. * Adhere to company policies, procedures, security standards, and software licensing requirements. * Manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)