> Markdown version of [/jobs/ext/2869311-application-support-analyst-iii-complementary-solutions](https://www.wearedevelopers.com/jobs/ext/2869311-application-support-analyst-iii-complementary-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst III: Complementary Solutions - **Company:** Jack Henry & Associates, Inc - **Location:** Allen, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $53,650.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** SQL Databases, Scripting - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18274845?backUrl=%2Fcareer%2F18274845%2FApplication-Support-Analyst-Iii-Complementary-Solutions-Kansas-Overland-Park ## About the Role * 4 years in an IT role doing application support, implementation or development. What would be nice for you to have: * Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences. * Understanding of banking operations. * Solid grasp of SQL queries. * Moderate understanding of scripting. * Bachelor's degree in Applied Science or similar. ## Description This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: * Provides training to less experienced peers. * Prepares training materials and documentation for customers and internal users. * Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution. * Maintains effective communication with customer throughout entire project/case. * Communicates the customer's needs/expectations with programmers, other team members, and team leader. * Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote. * Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software. * Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration. * Analyzes the customer's existing products/processes and consults with customer to map existing system to the JH product. * May perform other job duties as assigned., No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. ## Related Videos - [JavaScript? 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