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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Bloomington, MN, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Issue Tracking Systems, Connectivity Problems, Software Troubleshooting, User Accounts
- **Published:** September 12, 2026
- **Apply:** https://dejobs.org/x/x/00F9F7C1F3024723B0E4FDDB51C3A5FA/job/

## About the Role

Description We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users across a variety of client environments. This Contract position is ideal for someone who combines strong troubleshooting ability with a service-focused approach and clear, detail-oriented communication. The role supports day-to-day desktop, software, account, networking, and audiovisual needs while ensuring issues are documented thoroughly and resolved with a high level of customer satisfaction., * Working knowledge of Microsoft Windows 10 and general Microsoft Windows troubleshooting practices.

 * Familiarity with Active Directory administration, including common account and access support tasks.

 * Experience using service desk or ticketing platforms to log work, track progress, and close requests accurately.

 * Ability to perform basic troubleshooting across hardware, software, user accounts, and connectivity issues.

 * Strong customer service skills with the ability to communicate clearly and professionally with technical and non-technical users.

 * Comfortable following standardized processes, meeting performance expectations, and maintaining detailed support documentation. Technology Doesn't Change the World, People Do.®

## Description

* Manage support cases from initial intake through final resolution, documenting diagnostics, actions taken, and outcomes in the ticketing system.

 * Deliver end-user assistance for Windows and Mac devices, business applications, basic network connectivity, and audiovisual meeting technology.

 * Maintain timely communication with users through appropriate support channels and provide updates that set clear expectations throughout the resolution process.

 * Administer user access and account-related tasks within Active Directory and Microsoft 365, including routine support and issue remediation.

 * Coordinate with network and other IT teams to investigate and resolve telecom or connectivity problems that require broader technical involvement.

 * Track and oversee IT equipment through its lifecycle, including inventory control, device preparation, deployment, recovery, and retirement.

 * Create and refine support documentation, standard operating procedures, and knowledge base content to improve consistency and team efficiency.

 * Follow established service standards, productivity targets, and security requirements while safeguarding company and client information assets.

 * Provide escalated assistance and occasional after-hours support when business needs require additional coverage. Requirements * Hands-on experience supporting desktop and end-user environments in a help desk or desktop support capacity.


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