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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems & Projects Specialist - **Company:** Maclean Power Systems - **Location:** Fort Mill, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, IT Management, Local Area Networks, Networking Basics, Wireless Access Point, Information Technology - **Published:** September 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b82a6f66fbcaa292 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2 to 4 years of experience in site support, IT project coordination, field engineering, or IT service management; manufacturing, distribution, or other operational site experience strongly preferred. Competencies/ Skills * Influence & Leadership: Proven ability to lead initiatives, drive accountability, and manage vendor/partner performance (e.g., CentiServe) without formal authority. * Communication & Prioritization: Exceptional verbal and written communication skills with a strong emphasis on follow-through and stakeholder alignment. * Technical Acumen: Solid foundation in networking fundamentals, local infrastructure, Windows/macOS environments, and hardware diagnostics. * Operational Focus: Strong understanding of manufacturing/plant operations and how technology impacts production lines. ## Description The IT Site Support Leader serves as the primary bridge between centralized IT and plant/site operations. Operating as the primary accountable point of contact for local IT outcomes, this role balances enterprise IT standards with real-world plant needs. While maintaining essential hands-on infrastructure capabilities, the role primarily leads through coordination and influence driving the successful "last mile" of technology rollouts, resolving production-impacting escalations, and ensuring site readiness across a centralized and outsourced support model. Job Duties * Site IT Leadership & Stakeholder Alignment * Strategic Bridge: Serve as the primary liaison connecting centralized IT, site leadership, and external partners. * Lead Through Influence: Drive successful IT outcomes, align stakeholders on priorities, and manage local expectations without formal direct reports. * Project Management & Execution: Manage localized IT project tracking, dependency mapping, risk identification, and timeline alignment. * Site Readiness & Rollout Accountability * The "Last Mile": Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, and hardware rollouts. * Adoption & Support: Ensure that newly deployed solutions are properly adopted by site operations and fully supported by local and centralized teams. * Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, cybersecurity initiatives, and hardware rollouts. * Production Escalation & Resolution * Escalation Ownership: Take full ownership of identifying, tracking, and driving the resolution of technology issues that impact production or site operations. * Cross-Functional Resolution: Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external vendors, and shopfloor technology partners to resolve critical issues rather than simply escalating and waiting. * Voice of the Site & Support Optimization * Feedback Loop: Act as the voice of the site back to IT, proactively surfacing recurring issues, operational constraints, and technology adoption challenges to improve future decision-making. * Field Support Input: Provide direct input to help shape the overarching field support model (determining the optimal mix of onsite, regional, and centralized support) based on the specific complexity of the site. * Centralized & Outsourced Model Coordination * Partner Orchestration: Coordinate and oversee work performed by Tier 1 service desks, and third-party telecom/cabling contractors. * Vendor & Asset Management: Maintain accurate hardware and software inventory, coordinate depot services, and hold vendors accountable for timely break-fix resolutions. * Documentation & Knowledge Transfer: Maintain accurate site IT documentation, including infrastructure diagrams, support procedures, asset records, vendor contacts, and recurring issue patterns. * Hands-On Infrastructure Maintenance * Local Infrastructure Support: Perform necessary "smart hands" duties in server rooms and wiring closets, including network rack organization, switch troubleshooting, and cable patching. * Site Health Checks: Conduct routine preventative maintenance and troubleshooting for local networks, wireless access points, and conference room AV equipment. * Success Measures * Performance in this role will be evaluated against the following indicators: * Site Readiness: Successful, on-time execution and adoption of technology rollouts with minimal disruption to site operations. * Escalation Handling: Speed, efficiency, and communication quality when driving resolution for production-impacting issues. * Continuous Improvement: Quantifiable reduction of repeat site issues through root-cause identification and central IT feedback. * Asset Accuracy: Maintaining precise local hardware, software, and infrastructure inventories. * Site Satisfaction: Positive feedback and strong alignment between plant leadership and central IT. ## Related Videos - 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