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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Unitytec - **Location:** Kaiserslautern, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Cyber Security, Information Systems, Databases, Data Integrity, E-Procurement, Server Administration, Software Engineering, Software Requirements Analysis, Software Systems, Data Processing, Enterprise Software Applications, System Availability, SC Clearance - **Published:** September 13, 2026 - **Apply:** https://www.careerjet.de/jobad/de10db1c3dca2a84a2837a384c8545a18b ## About the Role * 8570/8140: DoD Approved 8570 Baseline Certification: Category IAT II or IAT III. * Technical Expert Status Accreditation (TESA) requirement for Germany. You must possess at least one of the following: * A bachelor's degree AND a minimum of three (3) years of specialized experience. * An associate's degree -OR- a Major Certificate AND a minimum of seven (7) years of specialized experience. * A High School diploma AND a minimum of eleven (11) years of specialized progressive experience in the field of Information Processing, three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions, two years (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. * Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE). Clearance Requirements: * Must be a U.S. citizen * Must possess a current Secret clearance. ## Description We are seeking an IT Support Specialist to join our team. You will deliver comprehensive IT customer support by deploying, troubleshooting, and maintaining enterprise hardware and software systems while ensuring strict adherence to cybersecurity policies. Additionally, you will drive continuous IT improvement by analyzing user requirements, identifying problem trends, developing tailored user training, and potentially supporting specialized enterprise applications such as DLA's eProcurement platforms. This position is in Kaiserslautern, Germany. Responsibilities include, but are not limited to: * Technical Support and Incident Management * Diagnosing, troubleshooting, and resolving hardware and software issues in response to customer-reported incidents. * Executing the installation, configuration, and ongoing maintenance of IT assets. * Providing comprehensive user assistance and Help Desk support services. * IT Business Analysis and Consulting * Consulting directly with end-users to identify technology needs and define system requirements. * Conducting feasibility studies, performing trade-off analyses, and preparing formal business cases for IT solutions. * Planning and analyzing work processes to optimize IT service delivery. * Researching and reporting on historical problem trends and system anomaly patterns to drive proactive improvements. * User Enablement and Training * Developing comprehensive instructional guides and training materials. * Facilitating computing and information system training sessions to enhance end-user proficiency and reduce support volumes. * System Administration and Operations * Developing and maintaining IT problem-tracking databases to ensure accurate incident lifecycle management. * Performing critical system backup and disaster recovery operations to ensure data integrity and system availability. * Cybersecurity and Information Assurance * Ensuring the rigorous, continuous application of established information security and cybersecurity policies, principles, and practices across all support activities. * Specialized Enterprise Application Support * Delivering targeted functional and technical support for specific enterprise environments, including the Defense Logistics Agency's (DLA) eProcurement system(s). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)