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# Technical Claims Specialist

- **Company:** Reactive Recruitment
- **Location:** Bradford, UK (Remote available)
- **Salary:** £31,625.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Electronic Mailing
- **Published:** September 13, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb14cd97250f49da49b9ba79ed8960935d/eaa

## About the Role

Hey Vehicle Technicians/Mechanics - become a Technical Claims Specialist!, * Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).

 * Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
 * Evidence of working in a FCA regulated environment (Desirable but not essential).
 * Able to demonstrate excellent customer service skills (Essential).
 * Evidence of working in a customer focused environment (Desirable but not essential).

## Description

Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer's expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
Duties:

 * To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
 * Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
 * Using their technical expertise to make claims decisions.
 * To deliver a consistently superior customer experience, ensuring that we have met all the customer's needs, answered all their questions and that then customer fully understands our decisions.
 * To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.