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# Salesforce Consultant Service Cloud

- **Company:** Salesfive
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £60,886.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Routing, Cloud Services, Salesforce.Com, Macros
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5878642653

## About the Role

* 2-3 years of hands-on experience implementing Salesforce Service Cloud
 * Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics
 * Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case
 * Ability to translate business requirements into functional and technical solutions
 * Strong communication and stakeholder management skills
 * Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
 * Experience with automation tools like Flows and OmniStudio is advantageous
 * AI is not a trend for you, but a firmly established part of how you work. You use AI tools confidently and enjoy continuously discovering new possibilities and integrating them into your everyday work

## Description

As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce's industry-leading tools. You'll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You'll support a wide variety of clients across industries, helping them get the most out of Service Cloud's powerful capabilities.

 * Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements
 * Translate business requirements into scalable Salesforce configurations and workflows
 * Collaborate with cross-functional teams to deliver high-impact projects on time
 * Conduct workshops and training sessions for users and stakeholders
 * Support go-lives and post-deployment enhancements
 * Document solutions and contribute to internal best practices and knowledge sharing


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