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# Support Engineer

- **Company:** Bauer Media Group
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, BigQuery, Cloud Database, Continuous Integration, Data Infrastructure, Identity and Access Management, Cloud Services, Runbook, SQL Databases, Software Vulnerability Management, Scripting, Snowflake, Grafana, Cloudwatch, Terraform, Docker
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=611146e1e6062731

## About the Role

Demonstrable experience supporting cloud-hosted platforms, infrastructure, or data environments.
Exposure to AWS services such as EC2, IAM, CloudWatch, or related technologies.
Experience using SQL and a willingness to develop expertise in cloud data platforms.
Basic Python scripting and automation skills.
Familiarity with Git/GitHub workflows and CI/CD concepts.
Awareness of infrastructure-as-code principles and tools such as Terraform.
A collaborative communicator who enjoys working with both technical and non-technical stakeholders.
A proactive approach to documentation, standardisation, and continuous improvement.

Desirable

Experience with cloud data warehouses such as Snowflake, Redshift, or BigQuery.
Exposure to Docker and containerised deployments.
Experience with observability, monitoring, or governance tools.
Knowledge of data cataloguing or access management solutions such as DataHub.

## Description

Monitor and support AWS services and cloud data platforms using observability tools such as Grafana and CloudWatch.
Respond to alerts and support requests to help maintain reliable and observable platforms.
Manage and standardise access permissions across AWS and support role-based access controls.
Assist with deployment activities, CI/CD pipelines, and Docker-based workloads.
Create and maintain documentation, runbooks, and standard operating procedures.
Support onboarding activities by provisioning appropriate system access.
Act as a first point of contact for platform alerts, routine tickets, and access requests.
Assist with security, compliance, and vulnerability management activities.
Work closely with engineers and stakeholders to continuously improve platform performance and processes.