> Markdown version of [/jobs/ext/2871216-3rd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2871216-3rd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 3rd Line Support Engineer

- **Company:** Nata Resourcing
- **Location:** Brighton and Hove, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Data as a Services, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows Servers, Citrix Systems, Windows PowerShell, Standard Sql, TCP/IP, Virtual Local Area Networks, VMware Virtualization, Computer Network Technologies, Technical Debt, Firewalls (Computer Science), SQL Server Management Studio (SSMS), Vmware
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5880952687

## About the Role

* 3 to 5+ years experience in 3rd line / infrastructure support, preferably some time spent within an MSP environment.
 * Strong Microsoft 365, Entra ID and Azure knowledge.
 * Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
 * Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs.
 * Experience with Hyper-V and/or VMWare virtualisation.
 * Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments.
 * Good PowerShell scripting and automation skills.
 * Experience with SQL Server administration and troubleshooting desirable.
 * Strong understanding of backup, disaster recovery and security technologies.
 * Strong troubleshooting and problem solving skills.
 * Excellent customer-facing and communication skills.
 * Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams.
 * Strong experience delivering Professional Services projects, migrations and technical implementations.
 * Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments.
 * Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms.
 * Ability to produce technical designs, implementation plans, migration plans and documentation.
 * Experience taking projects through discovery, design, implementation, testing and handover to BAU.
 * Ability to work independently and manage multiple technical projects and priorities.
 * Strong commitment to documentation, standards and delivering supportable solutions.
 * Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions.
 * Relevant Microsoft, Citrix, VMware or ITIL certifications desirable.

## Description

* Support our End User Support team as a 3rd line / Escalation Engineer.
 * Deliver troubleshooting and problem solving for complex technical issues.
 * Work closely with AMs, Project Managers, Service Delivery and customer IT teams.
 * Deliver Professional Services projects, migrations and technical implementations.
 * Produce technical designs, implementation plans, migration plans and documentation.
 * Take projects through discovery, design, implementation, testing and handover to BAU.
 * Conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions.

Technologies:

 * Active Directory
 * Azure
 * Citrix
 * Hyper-V
 * Support
 * ITIL
 * Microsoft 365
 * PowerShell
 * SQL
 * Security
 * TCP/IP
 * VMware
 * Windows
 * Office 365
 * Cloud


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)