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# IT Operations Engineer - Stoke-on-Trent

- **Company:** Adecco
- **Location:** Stoke-on-Trent, UK
- **Salary:** £39,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cloud Computing, Cyber Security, Data Centers, DevOps, Message Transfer Agent, Microsoft Exchange Server, Hyper-V, Information Technology Operations, Storage Area Network (SAN), Network Security, Microsoft Office, NetApp Applications, Virtual Environment, Information Technology, User Accounts, Vmware
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5880952693

## About the Role

* 3rd line IT infrastructure support experience
 * Experience in business-as-usual routine IT operations and maintenance
 * Proficiency in managing and troubleshooting Office 365
 * Experience with Microsoft Exchange email server management
 * Knowledge of data centre operations and management
 * Advanced support knowledge of Windows Server 2012, 2016, and 2019
 * Understanding and management of virtual environments such as VMware or Hyper-V
 * Familiarity with storage solutions and technologies such as SAN, Nimble, or NetApp
 * Experience with data backup and recovery solutions
 * Knowledge of applying updates and patches to systems
 * Proficiency in managing Active Directory user accounts, permissions, and network resources

## Description

* Resolve escalated issues and tickets passed from first and second line support teams
 * Support several thousand users with 3rd line BAU support
 * Use technical specialism to resolve issues based on severity and priority
 * Support the design, specification, installation, and configuration of new server, storage, network security, and Cloud technologies
 * Maintain the security, optimisation, availability, storage, backup, retrieval, and safe keeping of electronic data in line with the IT security policy
 * Support infrastructure upgrade projects
 * Receive training in new technologies where required
 * Research new and upcoming technologies to assess their impact or potential enhancement to planned or existing IT services
 * Manage critical servers, storage area network infrastructure, and Cloud technologies

Technologies:

 * Active Directory
 * Cloud
 * Hyper-V
 * Support
 * Network
 * Office 365
 * Security
 * VMware
 * Windows
 * DevOps


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