> Markdown version of [/jobs/ext/287139-desktop-support-engineer-l2](https://www.wearedevelopers.com/jobs/ext/287139-desktop-support-engineer-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - L2 - **Company:** BLUE PACIFIC RE INC - **Location:** New York, NY, United States - **Salary:** $49,920.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Data Transmissions, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, System Center Configuration Manager, Networking Basics, Network Connections, TCP/IP, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, Microsoft InTune, Laptops, User Administration - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1cdebe7e63628c8d ## About the Role Do you have experience in Wireless networking?, * Proven experience in onsite IT support, desktop support, or end-user computing support roles * Strong hands-on experience with device imaging, deployment, configuration, and troubleshooting of Windows-based systems * Excellent troubleshooting skills across hardware, operating systems, Microsoft Office applications, and enterprise tools * Good understanding of Active Directory, user account management, device configuration, and peripheral support * Experience with ticketing systems and SLA-driven support environments * Familiarity with device refresh, migration, deployment, or rollout projects within enterprise environments * Knowledge of networking fundamentals including TCP/IP, VPN, DNS, DHCP, and Wi-Fi troubleshooting * Ability to prioritize tasks, manage multiple support requests, and work effectively under pressure * Strong written and verbal communication skills with a customer-focused approach Preferred Qualifications: * CompTIA A+, Microsoft, ITIL, or related certifications preferred * Experience with SCCM, Intune, or endpoint management tools is an advantage * Exposure to enterprise environments and white-glove/VIP support preferred ## Description We are looking for an experienced Desktop Support Engineer - L2 to provide onsite technical support for end-user computing devices and enterprise IT environments. The ideal candidate will have strong hands-on experience in desktop support, device deployment, troubleshooting, imaging, and end-user support within SLA-driven enterprise environments. This role requires excellent technical troubleshooting abilities, strong communication skills, and the capability to support both hardware and software-related issues while ensuring a high level of customer satisfaction., * Provide onsite technical support for desktops, laptops, mobile devices, printers, docking stations, and other end-user hardware * Build, image, configure, and deploy new and replacement devices in accordance with company standards * Install, configure, and troubleshoot Windows operating systems, enterprise applications, and approved software packages * Diagnose and resolve hardware, software, network connectivity, and peripheral-related issues with minimal business disruption * Support desk moves, device refresh projects, onboarding/offboarding activities, and asset recovery processes * Manage incidents, service requests, and deployment tasks through the approved ticketing system while ensuring timely updates and resolution * Perform data transfer, backup, restoration, and user profile migration activities as required * Maintain accurate asset inventory, deployment records, and technical documentation * Coordinate with service desk, infrastructure, networking, security, and third-party vendors for escalated technical issues * Conduct health checks, preventive maintenance, and routine support activities across enterprise IT equipment * Provide end-user guidance on workplace technologies, standard applications, and troubleshooting best practices * Ensure all activities are completed in compliance with security policies, operational standards, and company procedures ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)