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# IT Support Tech I

- **Company:** Medical Associates of NWA
- **Location:** Fayetteville, AR, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d88fe27a716eb54

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or GED

 * 12 to 18 months related experience and/or training

## Description

Maintains, analyzes, troubleshoots, upgrades, repairs, and deploys client computer systems, software, hardware and related peripherals. Provides the primary in-office/in-person front line support to all locations within MANA. Provides support to end users on a variety of issues- identifies, researches, and resolves technical client/desktop systems and some application problems. Responds to tickets, calls, email and personnel requests for technical support, and then documents, tracks and monitors the support requests through the helpdesk ticketing system to ensure a timely resolution. Assists with department projects, inventory, and other tasks as needed., 1. Setup, deploy and maintain new desktop hardware for all office locations.

 2. Troubleshoot day to day computer, application, and user problems.
 3. Respond to support requests in a timely fashion.
 4. Keep helpdesk ticketing system updated. Uses vendor web/phone support to help troubleshoot and resolve issues.
 5. Assist in department projects as needed.
 6. Maintain internal system security and follow HIPAA security compliance.
 7. Keep IT team updated on all issues that arise
 8. Communicate with IT team members throughout the day when working at remote MANA offices.
 9. Help create and maintain documentation as needed.
 10. Perform special inventory as assigned.
 11. Perform any other related duties as required or assigned.


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