> Markdown version of [/jobs/ext/287182-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/287182-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Forbright Bank - **Location:** Chevy Chase, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $104,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Software Applications, Microsoft Azure, Microsoft Outlook, Cloud Computing, Inventory Management Software, Microsoft Office, Microsoft Operating Systems, Microsoft PowerPoint, Computer Networking Systems, Office365, Information Technology, Patch Management - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6a55e6bd52ebb70 ## About the Role Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * High School Diploma required; Bachelor's Degree in an Information Technology field preferred * Minimum of 2 years of experience in a Help Desk/Customer Service role required * Networking certifications such as A+, MCP, Network+ preferred * Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) * Excellent verbal, written, and interpersonal communication skills * Strong organizational skills and attention to detail * Outstanding problem-solving and time management skills * Self-motivated, self-directed, and results-oriented * Adaptable and able to multitask in a fast-paced environment * Can work independently and within a team; solution-oriented with a collaborative approach ## Description COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The Service Desk Technician is responsible for providing quality and timely technical support to bank staff. This position will also assist the broader IT team with daily systems checks, ticket and patch management, on-call support, inventory tracking, and systems imaging., * Execute across all operational activities of the IT department * Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications * Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM * Provide help desk support including ticket management * Primary resource for desktop and application software support * Lead Technicians for daily systems checklists * Administrator and maintain systems imaging * On call support * Managing new hire and departure process * Manage all Inventory tracking (desktop related) * Support for audio/video conferencing * Perform other duties as assigned ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)