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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Lake Erie College - **Location:** Painesville, OH, United States - **Contract:** Permanent contract - **Skills:** Software Applications, Learning Management Systems, Internet Protocol, Software Tools, Computer Networking Systems, Computer Equipment, Information Technology - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=29b1d45aa10c4399 ## About the Role * Possesses ability to: deliver technical customer support over the phone or in person; identify, troubleshoot and resolve a wide range of level one technical computer-related problems. * Possesses knowledge of: desktop operating systems, various software applications and basic hardware forthe PC; principles and theories of network systems and management; Internet technologies and products. * Server/directory administration and configuration experience preferred. * Must be comfortable with presenting and conducting training/orientation sessions for students, staff and faculty, as needed. * Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. * Creative, strategic, thoughtful, and has a sense of humor. * Ability to work well as part of a team, as well as across academic and administrative departments. * Able to maintain strict confidentiality and professional conduct. ## Description Under general supervision, the IT Support Technician provides technical software, hardware and network problem resolution to all campus computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. The IT Support Technician is to clearly communicate technical solutions in a user-friendly, professional manner and will assist other IT personnel and perform work related to various technical systems, as required., * Fields all IT help desk calls/tickets and creates the initial record of the request. Monitors and manages the Tech Support email and calendar. * Identifies, diagnoses and resolves various technical problems for users of the campus community. * Documents solutions and provides feedback for improvement upon departmental and campus technology, solutions and processes. * Delivers, sets up and assists in the configuration of end-user PC desktop hardware and software. * Provides initial software support for campus LMS and ERP system, as required. * Provides assistance with server, storage, network, telephony, audio/video, security and other related equipment, as needed. * Provides on-call and after-hours support on an as-needed basis. * Coordinates with campus constituents regarding event requests, providing and supporting required technical equipment. * Assists with and provides support for new student orientation procedures. * Directs and manages IT Interns with guidance from the Director of Information Technology * Other duties as assigned by the Director of Information Technology. ## Related Videos - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)