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# Cloud Support Engineer II

- **Company:** Akamai Technologies
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $102,128.0 - $149,800.0
- **Contract:** Permanent contract
- **Skills:** Cloud Engineering, Computer Networks, Computer Engineering, Linux, Domain Name System (DNS), Monitoring of Systems, Akamai, Software Engineering, TCP/IP, Tcpdump, Transport Layer Security, Information Technology
- **Published:** September 13, 2026
- **Apply:** https://dejobs.org/x/x/4529BA33CE3D4B6B8C0F29D4BF63EBE0/job/

## About the Role

Master's degree or foreign equivalent in Computer Science, Software Engineering, Information Technology Management, Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Networking, or Telecommunications Engineering, plus two (2) years of experience in the job offered or closely related engineering role.

Must have: Two (2) years of experience with the following: diagnosing and troubleshooting cloud-related technical issues, HTTP/S, TCP/IP, DNS, SSL/TLS, Linux/Unix, tcpdump, and monitoring systems.

## Description

Akamai Technologies, Inc. is hiring for the following role in Cambridge, MA (multiple openings): Cloud Support Engineer II Performing technical service support for global online customers. Improving processes, optimizing operations, and improving metrics, leading to industry-leading support experience. Working as a trusted support partner to resolve customer's queries and technical issues. Owning problem resolution and collaborating with internal teams to ensure customer success on the Akamai platform. Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers. Analyzing existing technical issues across Akamai's Distributed Networks and proposing solutions to prevent issues from recurring. Telecommuting permitted from anywhere in the United States. AG1417


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