> Markdown version of [/jobs/ext/2875473-network-engineer](https://www.wearedevelopers.com/jobs/ext/2875473-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer - **Company:** High Point Networks - **Location:** Sioux Falls, SD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** System Configuration, Firmware, Issue Tracking Systems, Network Architecture, Wireless Networks, Sonicwall, Firewalls (Computer Science), Information Technology, Fortinet - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a5b382579450901a ## About the Role * Minimum of 3 years of experience configuring and administering wired and wireless environments (Fortinet, Aruba, Extreme, Palo Alto and SonicWALL experience is a plus) * Managed Services experience; or experience managing multiple, complex environments * Professional IT Certifications * Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care * Self-motivated and responsible with satisfaction in superior customer service * Ability to problem solve under pressure and maintain a high level of accuracy/detail * Ability to multi-task and adapt to changes quickly * Reliable and punctual; prepared and ready to assist customers at the start of your shift * Technical awareness: Ability to match resources to technical issues appropriately * Service awareness of key organizational IT services for which support is being provided * Understanding of support tools, techniques, and how technology is used to provide IT services * Typing skills to ensure quick and accurate entry of service request details ## Description The Network Engineer is responsible for proactively monitoring and maintaining network infrastructure across our SMART Firewall and SMART Network customer base., * Proactively monitor status, alerts, isolate issues, respond to anomalies, and initiate resolution * White glove service and ownership of the customers wired and wireless network * Monitor live alerts (connection lost, CPU Utilization, Packet Errors, etc) * Respond to reactive service requests/tickets generated by customers * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages * Responsible for following the day-to-day organization of NOC policies and procedures * Recognizes and recommends operational improvements to increase process performance * Review firmware and get upgrades scheduled as needed * Review customer configuration against best practices and make recommendations * Active role in pre-sales and discovery * Identify service improvements and additional value, * Maintain a world class customer service, perception, and satisfaction * Ability to work within a team and communicate effectively * Escalate service issues that cannot be completed within agreed service levels * Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals * Develop in-depth knowledge of the service catalog and how it relates to customers needs * Document internal processes and procedures related to duties and responsibilities * Responsible for entering time and expenses in PSA/ticketing system as it occurs * Work through daily assignments that have been established through the dispatch process * Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)