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# Supervisor User Support EUS - WashU IT

- **Company:** Inc Washington
- **Location:** St. Louis, MO, United States
- **Experience:** Expert
- **Salary:** $58,400.0 - $99,700.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, System Configuration, Computer Equipment
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88771d5614217b48

## About the Role

Associate degree or combination of education and experience may substitute for minimum education.

Certifications /Professional Licenses :
No specific certification/professional license is required for this position.

Work Experience:
Relevant Experience (5 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position., WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles., No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

## Description

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians)., * Provides technical leadership to user support technicians.

 * Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
 * Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
 * Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
 * Maintains (or delegates) an inventory of network lines, user systems and printers.
 * Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
 * Works with systems team to deliver and enhance technology via automatic and field upgrades.


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