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# Help Desk Technician - Mid

- **Company:** QUANTUM SKY LLC
- **Location:** Reston, VA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, JIRA, Linux, Issue Tracking Systems, Network Troubleshooting, Remote Service Software, Peripherals, Information Technology, User Administration, Servicenow
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0540469fd864cbc5

## About the Role

Quantum Sky is searching for a full-time Help Desk Technician- Mid to join our growing Information Technology team. This individual will design intuitive and user-centric experiences and information structures for a range of internal projects. As with all positions, we are seeking independent thinkers with creative problem-solving skills., * US Citizen, No Sponsorship

 * Experience with GCC High Azure
 * Associate degree in Information Technology, Computer Science, or related field; bachelor's degree preferred.
 * 3-5 years of experience in a help desk or technical support role.
 * CompTIA A+ Certified highly desired
 * Basic understanding of scripting and automation.
 * Strong knowledge of Windows, macOS, and Linux operating systems.
 * Proficiency in troubleshooting common software applications and networking issues.
 * Experience with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.

## Description

* Serve as the primary point of contact for technical support inquiries, escalating issues as needed.
 * Diagnose and resolve hardware, software, and network-related issues for users both onsite and remotely.
 * Manage and prioritize support tickets using our ticketing system, ensuring timely resolution.
 * Conduct thorough troubleshooting to identify root causes and implement effective solutions.
 * Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
 * User account management (for example, account creation, assigning permissions, or password resets)
 * Provide training and support for end-users on various technologies and software.
 * Collaborate with IT team members on system upgrades, installations, and other projects.
 * Document procedures and create knowledge base articles to enhance the support process.
 * Stay updated on emerging technologies and industry trends to continuously improve support practices.
 * Ability to work well with in a team environment
 * Possession of excellent verbal and written communication skills


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