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# Support Engineer

- **Company:** Remarcable Inc.
- **Location:** Omaha, NE, United States
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Software as a Service, Pattern Recognition, QuickBooks (Software), Software Systems, SQL Databases, Acumatica Cloud ERP Platform
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a32cf5bea2473b8f

## About the Role

* Strong communicator comfortable with calls and video conversations.
 * Resourceful, curious, and proactive in researching issues before escalating.
 * Calm under pressure and able to manage multiple open cases.
 * Detail-oriented with strong follow-through.

Technical Background

 * Experience in SaaS support, service desk, IT support, or a technical customer role.
 * Strong Excel skills; familiarity with SQL or eagerness to learn.
 * Comfort with troubleshooting workflows and identifying patterns.
 * Ability to learn new software systems quickly.

Industry Experience (Nice to Have)

 * Exposure to construction, distribution, manufacturing, or supplier workflows
 * Exposure to Accounting and AP/AR functions.
 * Experience supporting ERP, CRM, or procurement systems.
 * Familiarity with QuickBooks, Sage, Vista, Acumatica, or similar platforms.

## Description

If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you'll thrive here.

What You'll Do

Technical Case Ownership

 * Triage inbound support cases, classify issues, and identify next steps.
 * Own support tickets end-to-end with clear, consistent communication.
 * Use structured troubleshooting to investigate system behavior and workflow logic.
 * Document reproducible steps and escalate with detail when appropriate.

Data and System Work

 * Perform light data investigation using Excel and basic SQL (or willingness to learn).
 * Support Delivery Services with stock uploads, tool uploads, and configuration tasks.
 * Identify workflow anomalies and surface potential defects or mapping issues.
 * Assist with system setup work during customer onboarding or workflow changes.

Customer Interaction

 * Communicate with customers via phone, video, and email.
 * Guide users through procurement, ordering, and tool management workflows.
 * Maintain a professional and solutions-focused presence in all interactions.

Collaboration and Documentation

 * Collaborate with Customer Success, Supplier teams, Engineering, and Onboarding.
 * Document troubleshooting steps, case patterns, and internal knowledge articles.
 * Participate in team knowledge-sharing to improve overall technical proficiency.


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