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# Business Systems Analyst & Technology Project Manager

- **Company:** Long Home Products
- **Location:** Savage, MD, United States
- **Experience:** Experienced
- **Salary:** $100,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Business Systems, System Configuration, Scrum Methodology, Cloud Services, Salesforce.Com, Salesforce Sales Cloud
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=85bad8ecbd4bdb1f

## About the Role

* 3+ years of experience as a Business Systems Analyst, Business Analyst, Project Manager, Salesforce Analyst, CRM Analyst, or similar role.
 * Experience gathering requirements and translating business needs into clear documentation.
 * Strong project coordination or project management experience.
 * Experience managing backlogs, work queues, enhancement requests, or project intake.
 * Familiarity with Agile, Scrum, Kanban, or hybrid delivery practices.
 * Experience coordinating UAT, stakeholder communication, training, or change management.
 * Strong understanding of business processes, operational workflows, and system-driven processimprovement.
 * Salesforce experience, especially with Sales Cloud, Service Cloud, CPQ, Field Service, reports, dashboards, flows, permissions, objects, and data quality concepts.
 * Experience supporting sales, call center, field service, home services, construction, or project-based operations.

## Description

* Partner with business stakeholders to understand process gaps, system needs, reporting requests, and operational challenges.
 * Lead discovery sessions and translate business needs into clear requirements, user stories, acceptance criteria, and documentation.
 * Help identify the true business problem behind requests and determine whether the solution requires process change, training, reporting, system configuration, integration, or development.
 * Document current-state and future-state processes for Salesforce and related business systems.
 * Work closely with Salesforce administrators, IT, vendors, and consultants to ensure requirements are complete, actionable, and technically feasible.
 * Own and maintain the business systems backlog, including Salesforce enhancements, reporting needs, process improvements, integrations, documentation gaps, and cross-functional technology requests.
 * Manage intake of new requests and ensure each item includes a clear business need, priority, impact, owner, and expected outcome.
 * Partner with technology leadership to prioritize work based on business value, urgency, effort, risk, dependencies, and team capacity.
 * Break larger initiatives into manageable phases, work items, user stories, or project milestones.
 * Facilitate backlog reviews, project check-ins, stand-ups, sprint planning, retrospectives, or other delivery ceremonies as needed.
 * Support a practical Agile, Scrum, Kanban, or hybrid delivery approach without creating unnecessary process overhead.
 * Track active work, upcoming work, blockers, risks, dependencies, decisions needed, and completed deliverables.
 * Help protect the team from unclear, duplicate, low-value, or constantly shifting requests.


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