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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst 1 - **Company:** Pan-American Life Insurance Group - **Location:** New Orleans, LA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Windows Search, Windows Servers, Virtual Desktops, Networking Basics, Azure Active Directory, Software Asset Management, TCP/IP, VMware Horizon View, Software Licensing, Computer Networking Systems, Tablet Computers, Microsoft InTune, Information Technology, Laptops, Cisco, Servicenow, User Accounts - **Published:** May 20, 2026 - **Apply:** https://palig.wd5.myworkdayjobs.com/PALIG/job/New-Orleans-LA/Desktop-Analyst-1_R2441 ## About the Role The Desktop Analyst I must demonstrate strong customer service skills combined with a solid technical foundation in desktop operating systems, applications, networking infrastructure, and troubleshooting. This position supports both technical and non-technical users in a dynamic, service-oriented environment., * Associate's or Bachelor's degree in Computer Science or a related field, or an additional two (2) years of relevant experience in lieu of a degree * 0-1 year of desktop support experience * Strong working knowledge of current Microsoft Windows desktop operating systems * Experience supporting VMware View/Horizon virtual desktops Preferred: * Knowledge of VMware View/Horizon virtual desktops, Cisco phone setup and configuration, networking fundamentals (TCP/IP, DHCP, DNS), Intune, Microsoft Entra, Active Directory, Windows Server, AV systems, and mobile device support * Experience with IT Service Management (ITSM) tools such as ServiceNow * Basic understanding of ITIL processes * Relevant certifications including Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or HDI Desktop Support Technician (HDI-DST) Knowledge, Skills & Abilities (KSAs): * Strong interpersonal skills with the ability to build effective relationships across diverse audiences * Ability to manage competing priorities and multiple tasks simultaneously * Proven self-starter with the ability to learn new procedures and take ownership of assignments * Dependable, organized, and able to meet tight deadlines * Strong attention to detail with logical and structured problem-solving abilities * Positive, creative, and energetic team player who can also work independently * Demonstrated learning agility and willingness to adopt new technologies * Ability to translate vague or non-technical problem descriptions into effective solutions ## Description Pan-American Life Insurance Group (PALIG) is seeking a Desktop Analyst I to join our IT Infrastructure team. This role serves as the initial point of contact for technology service requests and problem resolution across the organization., Technical Support & Customer Service * Serve as the primary technical point of contact for PALIG employees * Demonstrate a friendly, professional, and helpful customer service approach * Resolve technical issues by actively listening, researching, identifying root causes, and recommending solutions * Coordinate with other IT teams when escalation is required and follow through to final resolution Employee & Contingent Worker Support * Initiate and coordinate onboarding and offboarding processes for employees and contingent workers * Set up, configure, deploy, and support physical desktop and laptops, virtual desktops, phones, smartphones, tablets, two-factor authentication, and other mobile devices Ticket Management * Adhere to departmental standards for opening, updating, escalating, and closing tickets within the Help Desk ticketing system Hardware & Software Inventory * Maintain accurate hardware and software inventory records for company assets * Ensure strict enforcement of software licensing compliance Profile & Access Management * Unlock user accounts as needed * Provision and remove system access in accordance with approved ticket and security processes ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)