> Markdown version of [/jobs/ext/2877797-it-help-desk-support-specialist-3](https://www.wearedevelopers.com/jobs/ext/2877797-it-help-desk-support-specialist-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support Specialist 3 - **Company:** Safran Usa, Inc. - **Location:** New Brighton, MN, United States - **Experience:** Expert - **Salary:** $75,000.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Access Network, Antivirus Softwares, Server Applications, System Configuration, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Software Systems, Computer Equipment, Information Technology, Windows Client, User Accounts - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=feec2d4804a948de ## About the Role * Bachelor's degree or currently enrolled in Information Technology or related program preferred. * 5 to 7 years of experience providing Help Desk Support., * Demonstrated working knowledge of Windows 10 and MS Office Suite. * Ability to explain technical concepts and procedures to non-technical users. * Demonstrated knowledge of computer security procedures and protocols. * Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting computer systems. * Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fastpaced environment. * Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive experience with coworkers and management. * Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met. * Comfortable following written instructions for system configuration and testing. * Ability to determine computer problems and to coordinate hardware and/or software solutions. ## Description Working under the direction of the IT Manager, the Help Desk Support is responsible for providing support to employees at Safran Test Cells. This is done through the setup of computers and equipment, desk phone support, and user hardware and software issues. The Help Desk Support will contribute to organizational efforts by ensuring employee network access which includes assisting with password resets, network drives, Internet and VPN., * Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email. * Receive, assign, prioritize, document and actively resolve requests in Safran Test Cells' tracking system. * Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers. * Install, configure and maintain new computers, phones, server applications and desktop hardware. * Install Windows updates and validate virus protection. * Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions. * Direct unresolved issues to the next level of support personnel. * Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures. * Manage user accounts, permissions, emails and anti-virus. * Other duties as assigned. The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time in order to accommodate changing organizational needs. ## Related Videos - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)