> Markdown version of [/jobs/ext/2877802-it-service-desk](https://www.wearedevelopers.com/jobs/ext/2877802-it-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk - **Company:** CFS, Inc. - **Location:** Little Rock, AR, United States - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Networking Basics - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e9b4d89c5a103e7f ## About the Role * 1+ year of IT support experience, including help desk/ticketing systems (any platform) * Experience supporting Microsoft environments and basic networking Ability to work on-site in a manufacturing setting * #INSEP2026 #LI-CC1 #IT #helpdesk #CFScareers ## Description * Deliver responsive on-site IT support, serving as the primary point of contact for all user incidents and requests * Own full-cycle ticketing management: triage, troubleshoot, resolve, and escalate issues using the internal IT support portal * Manage new and exiting user hardware, network/phone setups, and recurring device lifecycle tasks for 100+ employees * Oversee IT asset inventory and physical allocation ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture)