> Markdown version of [/jobs/ext/2878187-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2878187-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Lebanon, NH, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Networking Basics, Software Troubleshooting, Laptops, User Administration - **Published:** September 13, 2026 - **Apply:** https://dejobs.org/x/x/1180287650D74D21BF459A4C781ECC73/job/ ## About the Role * Contribute to additional IT support activities and operational projects as business needs require. Requirements * At least 3 years of experience in help desk, desktop support, technical support, or a similar IT support function. * Hands-on experience supporting Microsoft Windows environments, including Windows 10. * Working knowledge of Active Directory and user account administration. * Ability to troubleshoot hardware, software, login, and connectivity issues in a structured and efficient way. * Experience using a ticket-based service desk system to track incidents and resolutions. * Strong verbal and written communication skills with a consistent customer-focused approach. * Solid organizational skills, attention to detail, and the ability to work both independently and collaboratively. * Availability to attend a 4 to 5-week training program and adapt to a hybrid schedule after successful completion and demonstrated performance. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a Help Desk/Desktop Support Analyst to deliver first-line technical assistance for end users in a busy healthcare environment. This long-term contract position is well suited to someone who combines strong troubleshooting ability with a service-oriented approach and clear communication. The role focuses on resolving day-to-day desktop, application, access, and connectivity issues while ensuring users receive prompt and attentive support. Candidates should also be prepared to complete a 4 to 5-week training program before becoming eligible for a hybrid work arrangement based on performance., * Respond to user calls and service desk requests, investigate reported issues, and work toward timely resolution. * Diagnose problems involving Windows-based desktops, laptops, software applications, and basic network connectivity using established support methods. * Route more advanced or unresolved incidents to the appropriate technical teams with accurate documentation and context. * Set up, configure, and deploy workstations, laptops, and related end-user equipment for new and existing staff. * Support user administration tasks such as account setup, password assistance, access updates, and permission adjustments within Active Directory and related systems. * Record troubleshooting steps, outcomes, and follow-up actions in the ticketing system to maintain clear service history. * Explain technical solutions in a user-friendly manner and provide dependable customer support to employees with varying levels of technical knowledge. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)