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# Technical Support Analyst

- **Company:** Phaxis LLC
- **Location:** South Jordan, UT, United States
- **Experience:** Experienced
- **Salary:** $42,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Computer Literacy, Issue Tracking Systems, LiveChat, Software Engineering, Diagnostic Tools, Enterprise Software Applications, Information Technology
- **Published:** September 13, 2026
- **Apply:** https://www.careerjet.com/job/us452dc6ac0e8a3bf60eb01b0b3234a413/eaa

## About the Role

* High school diploma or GED required.
 * Preferred: 2-5 years of customer support experience via phone and chat, or equivalent education and experience.
 * Strong interpersonal skills, empathy, and communication abilities in a fast-paced environment.
 * Excellent customer service and verbal and written communication skills.
 * Strong problem-solving and critical-thinking skills.
 * Self-motivated with the ability to work independently and manage tasks under pressure.
 * Technical aptitude for supporting a wide range of IT systems and applications.
 * Proficient in basic computer skills, including typing, email, and navigating Windows systems.
 * Responsible for providing high-quality end-user technical support for enterprise software and hardware.
 * Understanding of technology to support existing systems effectively.
 * Experience in investigating, diagnosing, resolving, and recovering from hardware/software issues.
 * 2-5 years of relevant work experience in a fast-paced, high-tech environment.

## Description

* Offer immediate assistance through phone or live chat, prioritizing professionalism, empathy, and customer satisfaction.
 * Establish trust with users through active listening and clear communication.
 * Address issues directly or escalate as needed while managing expectations.
 * Maintain professionalism during challenging situations.
 * Ensure a positive experience in every customer interaction.
 * Document all support activities in the ticketing system, detailing problems, troubleshooting, and solutions.
 * Create precise documentation for use by colleagues, users, and escalation teams.
 * Use appropriate tone in written communications to facilitate effective exchanges.
 * Promptly update users on ticket status and resolutions.
 * Deliver high-quality support for software, hardware, and infrastructure components.
 * Conduct incident assessment, research, training, resolution, and recovery.
 * Utilize diagnostic tools and system knowledge to efficiently resolve issues.
 * Install, update, clean, or repair hardware and software as needed.
 * Manage multiple requests through chat and call platforms efficiently.

Additional Expectations:

 * Show flexibility by supporting variable shifts, including holidays, overtime, and weekends.
 * Continuously pursue self-improvement and operational efficiency.


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