> Markdown version of [/jobs/ext/2878334-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2878334-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician II

- **Company:** DAVIS BEHAVIORAL HEALTH, INC.
- **Location:** Layton, UT, United States
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, File Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Azure Active Directory, Cloud Services, Backup and Restore, Microsoft InTune, Os Ticket, Information Technology, Patch Management, Laptops, User Accounts
- **Published:** September 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us0119f97b5a389fceb1bd53d716ddc6d8

## About the Role

experience)Certification/LicensureRelevant certifications, (e.g., CompTIA Network+, Security+, Microsoft) preferred.TrainingCompleted all required training that is assigned to the IT Support Technician position by defined deadlines.Experience Required3+ years of experience in systems support or similar rolePreferredKnowledge of cybersecurity best practices and compliance standardsExperience with endpoint management tools (Intune, SCCM, etc.)Qualifications/Skills/AbilitiesThe IT Systems Administrator must possess the following qualifications, skills, and abilities to successfully perform the essential functions of the job:QualificationsStrong knowledge and experience of Windows environments.Experience with networking fundamentals (DNS, DHCP, VPN). Proficiency in Active Directory and Group Policy management, Intune is a plus.Familiarity with cloud platforms, primarily Microsoft 365 / Azure.Experience with backup and disaster recovery solutions and practices.Strong troubleshooting and
problem-solving skills.Must be at least 18 years old.All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.Skills & AbilitiesStrong communication and customer service skills Ability to manage multiple priorities and work independently Attention to detail and strong organizational skillsProactive mindset with a focus on continuous improvementPhysical DemandsPhysical Requirements BreakdownLifting/Moving: Frequently lift 10-25 ponds, occasionally up to 50 pounds (servers, UPS units, workstations).Mobility/Positioning: Frequent standing and walking; occasional crouching, kneeling, crawling under desks for cabling, and climbing ladders.Manual Dexterity: Fine finger dexterity for manipulating small screws, components, and networking

## Description

Job SummaryThe IT Support Technician II is responsible for the day-to-day management, maintenance, and optimization of the DBH internal IT infrastructure. This role ensures the reliability, security, and performance of systems including servers, networks, cloud services, and end-user environments.The position serves as a key technical resource, supporting staff by resolving issues, implementing solutions, and maintaining a stable and secure technology environment that enables business operations. The Support Technician proactively monitors systems, manages access and security controls, and contributes to continuous improvement through automation, documentation, and infrastructure enhancements.This role requires a balance of strong technical expertise, problem-solving ability, and customer service skills, with a focus on minimizing downtime, safeguarding data, and supporting organizational productivity.Essential Job FunctionsThe IT Support Technician II is responsible for performing the
following essential job functions at the expected level and within the expected timeframes:Provide Level 2 technical support and troubleshooting for employees (hardware, software, and network issues).Deploy and configure new computers, workstations, laptops, monitors, printers, software, and mobile devices.Manage user accounts, permissions, and access controls (Active Directory, Azure AD, etc.).Assist with administration and maintenance of company IT systems, including servers and networks.Monitor system performance and report issues affecting availability and reliability to the IT Manager.Implement and maintain security measures, including antivirus and patch management, as assigned.Perform regular system backups and recovery testing as assigned.Document system configurations, procedures, and troubleshooting steps.Manage and maintain email systems, file storage, and collaboration tools.Assist with systems configurations and vendor coordination for medical dictation and
transcription.Assist with systems configurations for door access control and security camera systems.Support IT projects, upgrades, hardware deployments, and system migrations.Maintain accurate inventory of IT hardware, software, and assigned equipment.Provide onsite technical assistance and escalate complex issues to the IT Manager as appropriate.Other duties and responsibilities and needed and assigned.Position-specific Job FunctionsIn addition to the essential job functions outlined above, the following responsibilities are assigned to your specific position.Primary point of contact for IT support requests and ticket resolution and managing the ticket board.Coordinate and perform system deployments and implementations, and process documentation.Troubleshoot and resolve end-user hardware, software, and access issues.Perform other duties and IT projects as assigned.Required, QualificationsEducationBachelor's degree in Information Technology, Computer Science, or related field (or equivalent


## Related Videos

- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)