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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Level II Support Specialist - **Company:** Focus LLC - **Location:** Shallotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Os/400 Operating System, Active Directory, Apple Mac Systems, Batch Files, Command-Line Interface, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Microsoft Exchange Server, Issue Tracking Systems, Windows Servers, Network Monitoring, Routing, Network Administration, Windows PowerShell, Software Project Management, Windows Desktop, Software Distribution, Computer Equipment, Information Technology, Deployment Automation, Workday, Vmware - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ae20745b42a6071 ## About the Role * Associate's degree in information technology, related field, or equivalent experience required. * 2 years of experience in a related field is required. * Must possess and maintain an acceptable driving record and a valid driver's license. Skills, Knowledge & Abilities * Proficient in personal computers, telecommunications, and information technology * Experienced with Windows Desktop, Windows Server, OS/400, OS X, VMWare, and Linux * Skilled in command line, PowerShell, and batch file syntax * Experienced in Computer and Software Management (Kace or similar) * Strong networking knowledge and experience * Effective in communicating technical information * Knowledgeable in Active Directory and Exchange Server * Proficient in networking and routing technologies and protocols (DNS, DHCP) * Well-versed in computer hardware and software * Experienced with mobile device enrollment to MDM solutions * Professional and courteous communicator with co-workers and business contacts with strong interpersonal skills * Skilled muti-tasker with excellent organizational and prioritization skills for handling multiple assignments * Capable of reading and interpreting technical documents * Detail-oriented and strategic thinker * Proactive and results-driven Physical Abilities: * Constantly remain in a stationary position (sitting or standing) for extended periods while performing computer-based tasks. * Constantly operate a computer, keyboard, mouse, and standard office and telecommunications equipment with repetitive motion and precision. * Constantly communicate with customers, coworkers, and internal teams via face-to-face interaction, phone, email, video, and other electronic methods. * Constantly view and interpret information on a computer screen for extended periods, including the ability to adjust focus and maintain close vision. * Occasionally move about the workspace to access equipment, materials, and collaborate with others. * Occasionally lift, carry, or move items up to 40 pounds. * Occasionally position self to bend, stoop, or reach to perform job tasks. * Ability to drive long distances. ## Description * Handle problem recognition, research, isolation, resolution, and follow-up for complex user problems. * Log and track client issues using a ticketing system and maintain historical records and related problem documentation. * Accountable for OS image creation / management and deployment strategies: o Hardware distribution o Software distribution o Device management o Security remediation o Computer patching o Network monitoring * Responsible for user account creation, transfers and deletions. * Handle and manage special projects and requests as designated by the management team. * Provide after-hours on-call assistance, when scheduled, for all priority incidents and problems. * Assist in developing long-term strategies and capacity planning for meeting future desktop/laptop hardware and software needs. * Help with provisioning and troubleshooting users, recordings, and phones in the company phone system. * Increase the technical bench strength of the IT Computer User Support Specialist by providing documentation and ad-hoc classes on topics of interest. * Serve as the liaison between Level I/II support and other IT administrators for projects and initiatives. * Assist IT Team in developing and implementing security standards. * Field client inquiries and provide application support, network administration, and desktop/laptop troubleshooting. * Adhere to team performance goals while prioritizing, resolving, and escalating issues in accordance with company policy. * Maintain compliance with all company policies and procedures. Additional Responsibilities: * Maintain regular and timely attendance. * Perform other duties/special projects as required. * Participate on behalf of the company in community and company-sponsored activities as requested. * Attend safety meetings, complete safety & security trainings, and maintain a safe working environment. * Actively maintain and enhance job-related knowledge and skills through ongoing professional learning and development., * Work is performed in a professional office environment with moderate noise levels. * May involve limited exposure to varying indoor environmental conditions (e.g., temperature fluctuations, noise, or dust). * Role requires extended use of computer systems, multiple monitors, and communication tools throughout the workday. * Work environment includes frequent interruptions and time-sensitive tasks with competing priorities ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)