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# Network Technician

- **Company:** MetroNet Inc.
- **Location:** Indianapolis, IN, United States (Remote available)
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Network Monitoring, Computer Network Operations, Computer Network Technologies
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f755503da769d01

## About the Role

Do you have experience in Computer skills?, This role is best suited for individuals who already have foundational networking knowledge and are comfortable operating in a fast-paced, real-time support environment. Successful candidates can assess network events with urgency, prioritize multiple issues simultaneously, communicate effectively across teams, and determine when escalation is necessary within a 24/7 operational environment., * Education: 2- or 4-year technical degree and/or equivalent training

 * Experience: Experience supporting ISP, telecommunications, network operations, or technical support environments preferred.
*

 + Candidates should be comfortable making informed decisions around troubleshooting, prioritization, and escalation while following established operational procedures.
 * Key Competencies: Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
 * Professional attitude

## Description

* Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends
 * This environment requires adaptability, continuous learning, and the ability to remain organized and responsive while managing multiple active network events and priorities.
 * Constant monitoring of Network Management systems for alarms on the METRONET Network.
 * Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
 * Create trouble tickets and assign to the correct internal workgroups for all customer and network troubles.
 * Update assigned tickets and escalate to various carriers and personnel as required until resolution.
 * Communicate Network Event alerts and updates to internal Metronet teams and executives.
 * Communicate daily with departments across Metronet, external telecommunications providers, and vendors to discuss and coordinate all network troubles/outages and projects. This may involve exchanging information on the installation, testing and turn-up of circuits/facilities and network elements (fiber transport, switching networks, etc).
 * Perform contact center duties in a high-volume environment.
 * Perform other duties assigned by NOC Management team


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